Troubleshooting Microsoft Teams (MS-740) Certification Sample Flashcards

A user reports that they cannot join Teams meetings from a browser. The user can access Teams desktop but not the web client. What is the most likely cause?

Answer: The organization's meeting policy disables browser join

When the Teams meeting policy has 'Allow anonymous users to join meetings' or browser-based join disabled, users will be unable to join via the web client.

During a Teams call, a user experiences one-way audio where they can hear the other party but cannot be heard. Which troubleshooting step should be performed first?

Answer: Check if the microphone is selected as the active audio device in Teams settings

One-way audio is most commonly caused by an incorrect or inactive microphone device selected in Teams audio settings.

A Teams administrator receives reports that external users cannot be added to a Teams channel. What setting should be verified in the Teams Admin Center?

Answer: Guest access is enabled at the organization level

Guest access must be enabled at the tenant/organization level in Teams Admin Center before external users can be added to any team.

A user's Teams status is showing as 'Unknown' to colleagues despite the user being actively logged in. What is the most likely cause?

Answer: Presence publishing is throttled or the presence service is experiencing an outage

An 'Unknown' presence status typically indicates a presence service issue, such as throttling or a temporary service outage affecting presence publishing.

A company wants to prevent Teams users from sharing their screen during meetings with external participants. Which Teams policy controls this behavior?

Answer: Meeting policy - Screen sharing mode

The 'Screen sharing mode' setting within Teams meeting policies controls who can share their screen and with whom during meetings.

A user reports that Teams is consuming excessive CPU and RAM on their laptop. Which action is most likely to resolve the performance issue without losing functionality?

Answer: Disable hardware acceleration in Teams settings

Disabling hardware acceleration in Teams settings reduces GPU/CPU load for users experiencing high resource consumption on certain hardware configurations.

An organization uses Direct Routing for Teams Phone. A user reports they cannot make outbound calls to certain international numbers. What should be checked first?

Answer: The Session Border Controller (SBC) dial plan and PSTN usage policies

With Direct Routing, outbound call restrictions are governed by the SBC configuration and PSTN usage policies assigned to the user's voice routing policy.