MS-740 Teams Calling and PSTN Troubleshooting 3

Question 1

A user reports that calls from specific countries are being blocked. Which feature is responsible?

Accepted Answer

Outbound calling restrictions in Teams calling policy

Answer

Outbound calling restrictions in the Teams calling policy can block calls to specific country categories such as premium or international numbers.

Question 2

What is a normalization rule in a Teams dial plan used for?

Accepted Answer

Converting dialed numbers to E.164 format

Answer

Normalization rules in a Teams dial plan use regex patterns to translate locally dialed formats into the E.164 format required for routing.

Question 3

A Teams Phone user reports that voicemail messages are not being delivered. What should you check?

Accepted Answer

Cloud Voicemail service settings and Exchange Online integration

Answer

Cloud Voicemail integrates with Exchange Online; misconfigured Exchange settings or a missing mailbox can prevent voicemail delivery.

Question 4

Which PowerShell module is required to manage Direct Routing and voice configurations in Teams?

Accepted Answer

MicrosoftTeams PowerShell module

Answer

All Teams voice and Direct Routing cmdlets (e.g., Get-CsOnlineVoiceRoute) are part of the MicrosoftTeams PowerShell module.

Question 5

A Teams Calling Plan user reports international calls are failing. What is the first thing to verify?

Accepted Answer

International calling is enabled in the user's Calling Plan

Answer

International calling must be explicitly enabled on the user's Calling Plan subscription; it is not included by default in all plan tiers.

MS-740 - Troubleshooting Microsoft Teams Practice Test