MS-740 Teams Calling and PSTN Troubleshooting 2

Question 1

A user's outbound calls show their number as 'Unknown' to recipients. What should you configure?

Accepted Answer

Caller ID policy in Teams admin center

Answer

The Caller ID policy in the Teams admin center controls what phone number or name is presented to the recipient of outbound calls.

Question 2

Which Teams feature allows calls to be routed to a backup number after a set number of rings?

Accepted Answer

Call forwarding and unanswered calls settings

Answer

The 'Unanswered calls' setting in Teams calling allows users to forward calls to voicemail or another number after a configurable ring timeout.

Question 3

A Teams auto attendant is not playing the correct greeting. Where is the greeting file configured?

Accepted Answer

Auto attendant configuration in Teams admin center

Answer

Auto attendant greeting audio files are uploaded and configured directly in the auto attendant setup within the Teams admin center.

Question 4

What license is required for a resource account used by a Teams call queue?

Accepted Answer

Microsoft Teams Phone Resource Account (free)

Answer

Resource accounts for call queues and auto attendants require a free Microsoft Teams Phone Resource Account license assigned in Microsoft 365.

Question 5

A call queue is not distributing calls to agents. What should you verify first?

Accepted Answer

Agent opt-in status and availability

Answer

Agents must be opted into the call queue and must be in an available presence state for calls to be routed to them.

MS-740 - Troubleshooting Microsoft Teams Practice Test