MS-740 Teams Calling and PSTN Troubleshooting 2

Question 1

A user's outbound calls show their number as 'Unknown' to recipients. What should you configure?

Accepted Answer

Caller ID policy in Teams admin center

Answer

Voice routing policy

Answer

Direct Routing SBC settings

Answer

Dial plan with normalization rules

Question 2

Which Teams feature allows calls to be routed to a backup number after a set number of rings?

Accepted Answer

Call forwarding and unanswered calls settings

Answer

Auto attendant overflow

Answer

Call queue time-out action

Answer

Simultaneous ring

Question 3

A Teams auto attendant is not playing the correct greeting. Where is the greeting file configured?

Accepted Answer

Auto attendant configuration in Teams admin center

Answer

SharePoint document library

Answer

Teams messaging policy

Answer

Exchange unified messaging

Question 4

What license is required for a resource account used by a Teams call queue?

Accepted Answer

Microsoft Teams Phone Resource Account (free)

Answer

Teams Phone Standard

Answer

Microsoft 365 E3

Answer

Audio Conferencing add-on

Question 5

A call queue is not distributing calls to agents. What should you verify first?

Accepted Answer

Agent opt-in status and availability

Answer

Call queue routing method

Answer

Resource account phone number

Answer

Teams Phone license on agents

Question 6

Which diagnostic tool in the Microsoft 365 admin center helps troubleshoot Direct Routing call failures?

Accepted Answer

Run diagnostics for 'Teams Direct Routing'

Answer

Microsoft Remote Connectivity Analyzer

Answer

Teams Call Quality Dashboard

Answer

Azure AD sign-in diagnostics