MS-740 Teams Calling and PSTN Troubleshooting 2 — Questions and Answers
Question 1: A user's outbound calls show their number as 'Unknown' to recipients. What should you configure?
- Caller ID policy in Teams admin center (Correct answer)
- Voice routing policy
- Direct Routing SBC settings
- Dial plan with normalization rules
Correct answer: Caller ID policy in Teams admin center
The Caller ID policy in the Teams admin center controls what phone number or name is presented to the recipient of outbound calls.
Question 2: Which Teams feature allows calls to be routed to a backup number after a set number of rings?
- Call forwarding and unanswered calls settings (Correct answer)
- Auto attendant overflow
- Call queue time-out action
- Simultaneous ring
Correct answer: Call forwarding and unanswered calls settings
The 'Unanswered calls' setting in Teams calling allows users to forward calls to voicemail or another number after a configurable ring timeout.
Question 3: A Teams auto attendant is not playing the correct greeting. Where is the greeting file configured?
- Auto attendant configuration in Teams admin center (Correct answer)
- SharePoint document library
- Teams messaging policy
- Exchange unified messaging
Correct answer: Auto attendant configuration in Teams admin center
Auto attendant greeting audio files are uploaded and configured directly in the auto attendant setup within the Teams admin center.
Question 4: What license is required for a resource account used by a Teams call queue?
- Microsoft Teams Phone Resource Account (free) (Correct answer)
- Teams Phone Standard
- Microsoft 365 E3
- Audio Conferencing add-on
Correct answer: Microsoft Teams Phone Resource Account (free)
Resource accounts for call queues and auto attendants require a free Microsoft Teams Phone Resource Account license assigned in Microsoft 365.
Question 5: A call queue is not distributing calls to agents. What should you verify first?
- Agent opt-in status and availability (Correct answer)
- Call queue routing method
- Resource account phone number
- Teams Phone license on agents
Correct answer: Agent opt-in status and availability
Agents must be opted into the call queue and must be in an available presence state for calls to be routed to them.
Question 6: Which diagnostic tool in the Microsoft 365 admin center helps troubleshoot Direct Routing call failures?
- Run diagnostics for 'Teams Direct Routing' (Correct answer)
- Microsoft Remote Connectivity Analyzer
- Teams Call Quality Dashboard
- Azure AD sign-in diagnostics
Correct answer: Run diagnostics for 'Teams Direct Routing'
The 'Teams Direct Routing' diagnostic in the Microsoft 365 admin center checks SBC connectivity, certificates, and configuration issues.
MS-740 Teams Calling and PSTN Troubleshooting 2
A user's outbound calls show their number as 'Unknown' to recipients.
What should you configure?