TAM Card Preventing Disturbances 3

Question 1

What role does the 'last call' announcement play in preventing disturbances?

Accepted Answer

It provides advance notice that allows patrons to prepare for closing, reducing frustration and rushed over-consumption

Answer

A well-timed last call gives patrons time to finish drinks and make transportation plans, reducing the rush and frustration that can cause incidents at closing time.

Question 2

How can server behavior contribute to or prevent disturbances?

Accepted Answer

Professional, respectful, and consistent service reduces tension, while dismissive or rude behavior can trigger hostility

Answer

How servers interact with patrons directly influences the atmosphere. Professional, respectful service de-escalates tension, while poor service can provoke conflict.

Question 3

What should management do to create a policy framework that prevents disturbances?

Accepted Answer

Establish clear written policies on service limits, cut-off procedures, incident reporting, and staff responsibilities

Answer

Written policies provide consistent guidelines for all staff, ensuring uniform responses to potential disturbances and creating accountability.

Question 4

What is the significance of maintaining accurate incident logs for an alcohol-serving establishment?

Accepted Answer

They provide legal protection, help identify patterns, and guide policy improvements

Answer

Incident logs serve as legal documentation, help management identify recurring problems, and inform improvements to security and service policies.

Question 5

How should an establishment handle a patron who is known to cause problems from previous visits?

Accepted Answer

Brief staff about the individual and have management address the situation proactively upon their arrival

Answer

TAM recommends that staff be informed about known problem patrons and that management address the situation proactively and professionally.

TAM Card - Techniques of Alcohol Management Card Practice Test

TAM Card - Techniques of Alcohol Management Card Practice Test

TAM Card Preventing Disturbances 3