TAM Card Intervention Techniques

Question 1

What is the primary goal when intervening with a customer who appears to be becoming intoxicated?

Accepted Answer

Slow or stop alcohol consumption before the situation escalates

Answer

Immediately call law enforcement

Answer

Ask the customer to leave without explanation

Answer

Offer the customer food as a substitute for alcohol

Question 2

Which approach is most effective when initially intervening with a customer showing early signs of intoxication?

Accepted Answer

Privately and calmly speaking with the customer about slowing down

Answer

Confronting the customer loudly in front of others

Answer

Immediately removing their drink without warning

Answer

Ignoring the situation and hoping it resolves itself

Question 3

When intervening with an intoxicated customer, a server should use language that is:

Accepted Answer

Non-confrontational and respectful

Answer

Accusatory and firm to demonstrate authority

Answer

Apologetic and uncertain to avoid conflict

Answer

Legal jargon to explain the consequences

Question 4

What is the 'slowing down' strategy in alcohol intervention?

Accepted Answer

Increasing the time between drink orders and offering food or water

Answer

Serving drinks in smaller glasses

Answer

Watering down the customer's alcoholic beverages

Answer

Asking the customer to pace themselves without taking any action

Question 5

If a customer becomes argumentative when you refuse to serve them, what is the best course of action?

Accepted Answer

Stay calm, repeat the refusal, and involve a manager if needed

Answer

Match their energy to show you are serious

Answer

Serve one more drink to calm them down

Answer

Threaten to call police immediately

Question 6

Which technique can help de-escalate a tense situation with a customer being refused service?

Accepted Answer

Redirecting the conversation by offering food, water, or a non-alcoholic beverage

Answer

Challenging the customer to prove they are sober

Answer

Ignoring the customer until they leave

Answer

Raising your voice to assert authority

Question 7

When should a server involve a manager or supervisor during an intervention?

Accepted Answer

When the customer becomes aggressive, refuses to cooperate, or the server feels unsafe

Answer

Only after law enforcement has been called

Answer

Whenever the customer appears to be slightly tired

Answer

Only if the customer requests to speak to a manager