TAM Card - Techniques of Alcohol Management Card Handling Service Refusal Questions and Answers

Question 1

A patron is showing clear signs of intoxication and has begun to loudly bother other guests. What is the most appropriate first step to take?

Accepted Answer

Politely and discreetly inform the patron that you cannot serve them any more alcohol.

Answer

Ignore the behavior and hope it stops on its own.

Answer

Immediately call the police to have the patron removed.

Answer

Announce to the entire bar that the patron is being cut off.

Question 2

Which of the following is a legally MANDATORY reason to refuse alcohol service in Nevada?

Accepted Answer

The person is already visibly intoxicated.

Answer

The person is a tourist and unfamiliar with local laws.

Answer

The person has a history of being a poor tipper.

Answer

The person is ordering an unpopular drink.

Question 3

A group of friends is ordering drinks, but one member of the group appears to be significantly intoxicated. You have decided to refuse service to that individual. What should you do next?

Accepted Answer

Quietly inform the sober members of the group about your decision and seek their cooperation.

Answer

Refuse service to the entire group to avoid any problems.

Answer

Serve the individual one last drink if their friends promise to watch them.

Answer

Tell the intoxicated person they need to leave immediately while their friends can stay.

Question 4

When refusing service, which communication style is most effective?

Accepted Answer

Being firm, polite, and avoiding judgmental statements.

Answer

Using accusatory language like, 'You're obviously drunk.'

Answer

Bargaining with the patron to get them to leave.

Answer

Being apologetic and blaming your manager for the decision.

Question 5

After you have refused service to a patron, what is a recommended follow-up action?

Accepted Answer

Document the incident in a logbook.

Answer

Offer the patron a complimentary alcoholic drink for the inconvenience.

Answer

Ignore the patron and hope they leave on their own.

Answer

Ask them to wait at the bar until they feel sober.

Question 6

Under what circumstances can you NOT refuse service to a patron in Nevada?

Accepted Answer

The patron is accompanied by a service animal.

Answer

The patron is causing a public disturbance.

Answer

The patron is visibly intoxicated.

Answer

The patron is attempting to purchase alcohol for a minor.