TAM Card - Techniques of Alcohol Management Card Preventing Disturbances Questions and Answers

Question 1

A group of customers is ordering rounds of shots very quickly. As a server, what is the most effective technique to proactively manage their consumption and prevent disturbances?

Accepted Answer

Suggest alternating their shots with a glass of water or a non-alcoholic beverage.

Answer

Tell them they are drinking too fast and need to stop ordering shots.

Answer

Wait 15-20 minutes before checking on them again to give them space.

Answer

Serve them double shots to get them to their limit faster.

Question 2

Which of the following environmental factors can a server or bartender directly influence to help prevent potential disturbances in an establishment?

Accepted Answer

The volume of the music and the brightness of the lighting.

Answer

The number of police patrols on the street outside.

Answer

The personal problems a guest is experiencing.

Answer

The closing times of all other bars in the area.

Question 3

When a table of guests is celebrating and ordering regular rounds of alcoholic drinks, what is the best proactive strategy to prevent potential intoxication and related problems?

Accepted Answer

Actively suggest and describe appealing food items, especially appetizers, to the table.

Answer

Politely ignore them until they flag you down for the next round.

Answer

Warn them about the legal consequences of becoming intoxicated.

Answer

Only serve one person at the table at a time.

Question 4

You overhear two patrons at the bar beginning to argue loudly. Neither appears intoxicated. What is the most effective initial step to prevent a disturbance?

Accepted Answer

Attempt to distract them by politely intervening with a neutral, service-related question.

Answer

Immediately tell them to leave the premises.

Answer

Ignore the argument and hope it resolves itself.

Answer

Tell them that political or sensitive discussions are not allowed in the bar.

Question 5

Why is it crucial to communicate with your manager and other staff members when you notice a potential problem, such as a guest who is becoming increasingly agitated?

Accepted Answer

So that everyone is aware of the situation and can present a consistent, unified response.

Answer

To ensure the guest is charged correctly for all their drinks.

Answer

To have a witness in case you decide to confront the guest aggressively.

Answer

To determine who will be responsible for cleaning up if the guest makes a mess.

Question 6

When serving a large group where one person is ordering for everyone, which action is a key preventative measure against over-service?

Accepted Answer

Making a point to deliver each drink to the specific person who will be consuming it.

Answer

Insisting that the entire group pay on a single tab to simplify ordering.

Answer

Serving drinks to the loudest person first to keep them happy.

Answer

Avoiding the table as much as possible to not encourage more drinking.