Free TAM Card Responsible Service Questions and Answers

Question 1

Which of the following indicator that a customer may be intoxicated?

Accepted Answer

They are showing exaggerated emotions and have a loss of balance.

Answer

They are speaking clearly and coherently.

Answer

Thy are sitting quietly and keeping to themselves.

Answer

They are drinking water.

Question 2

Which of the following actions is considered responsible service?

Accepted Answer

Offering water and food to a customer who is drinking alcohol.

Answer

Serving multiple drinks to a customer at once.

Answer

ignoring a customer's signs of intoxication.

Answer

Continuing to serve a customer who appears intoxicated.

Question 3

What should a server do if a customer becomes aggressive or starts a conflict?

Accepted Answer

Attempt to de-escalate and inform security or management

Answer

Engage in a verbal argument with a customer.

Answer

Continue to serve them alcohol to calm them down

Answer

Ignore the behavior and focus on other customers.

Question 4

Why is it important to keep accurate records of incidents involving alcohol service?

Accepted Answer

To comply with legal requirements and protect the establishment.

Answer

To ensure customers are aware of their actions.

Answer

To inform other customers.

Answer

To create a database of problematic customers.

Question 5

Which of the following actions should a server take if they suspect a customer is underage?

Accepted Answer

Politely ask the customer for a valid ID to verify their age

Answer

Sere the customer and monitor their behavior

Answer

Ask the customer to leave the establishment immediately

Answer

Ignore the suspicion and continue serving