TAM Card Preventing Disturbances 3

Question 1

What role does the 'last call' announcement play in preventing disturbances?

Accepted Answer

It provides advance notice that allows patrons to prepare for closing, reducing frustration and rushed over-consumption

Answer

It has no effect on patron behavior

Answer

It is only a legal requirement with no practical purpose

Answer

It encourages patrons to drink more quickly

Question 2

How can server behavior contribute to or prevent disturbances?

Accepted Answer

Professional, respectful, and consistent service reduces tension, while dismissive or rude behavior can trigger hostility

Answer

Server behavior has no impact on patron behavior

Answer

Only security staff affect the atmosphere

Answer

Servers should be strict and authoritarian to maintain control

Question 3

What should management do to create a policy framework that prevents disturbances?

Accepted Answer

Establish clear written policies on service limits, cut-off procedures, incident reporting, and staff responsibilities

Answer

Rely entirely on staff judgment

Answer

Only hire experienced staff and skip formal policies

Answer

Post a sign saying 'no fighting'

Question 4

What is the significance of maintaining accurate incident logs for an alcohol-serving establishment?

Accepted Answer

They provide legal protection, help identify patterns, and guide policy improvements

Answer

They are only useful for insurance claims

Answer

They are not important for day-to-day operations

Answer

They are only required by federal law

Question 5

How should an establishment handle a patron who is known to cause problems from previous visits?

Accepted Answer

Brief staff about the individual and have management address the situation proactively upon their arrival

Answer

Pretend not to recognize them

Answer

Ban them permanently without discussion

Answer

Serve them quickly so they leave sooner

Question 6

What is the connection between drink promotions and the risk of disturbances?

Accepted Answer

Aggressive drink promotions can encourage rapid consumption, increasing intoxication levels and the risk of aggressive behavior

Answer

Promotions have no effect on disturbances

Answer

Promotions reduce disturbances by keeping patrons happy

Answer

Only food promotions affect behavior