TAM Card Intervention Techniques 3

Question 1

Which of the following is considered an early, proactive intervention technique?

Accepted Answer

Pacing drink service and proactively offering food throughout the visit

Answer

Proactive techniques like pacing service and offering food help prevent intoxication from reaching a problematic level in the first place.

Question 2

What does 'cutting off' a customer mean in the context of responsible alcohol service?

Accepted Answer

Stopping alcohol service to a customer who has reached their limit

Answer

Cutting off means ceasing to serve alcoholic beverages to a customer who has consumed enough alcohol to pose a risk.

Question 3

If a customer was cut off but continues to pressure the server for another drink, the server should:

Accepted Answer

Remain firm, reiterate the decision, and get management involved if pressure continues

Answer

Staying firm while seeking management support is the correct response; compromising by serving one more drink contradicts the intervention.

Question 4

Why is documenting an intervention incident important?

Accepted Answer

It creates a legal record that can protect the establishment in case of liability claims

Answer

Documentation provides evidence that the establishment acted responsibly, which is valuable protection against dram shop liability claims.

Question 5

What is a 'third-party intervention' in alcohol management?

Accepted Answer

Getting the customer's friends, family, or companions to help manage the situation

Answer

Third-party intervention means enlisting the help of people close to the customer, such as friends or family, to assist in managing their behavior.

TAM Card - Techniques of Alcohol Management Card Practice Test