TAM Card Intervention Techniques 3

Question 1

Which of the following is considered an early, proactive intervention technique?

Accepted Answer

Pacing drink service and proactively offering food throughout the visit

Answer

Waiting until a customer is visibly stumbling before acting

Answer

Locking the restrooms to prevent customers from hiding intoxication

Answer

Only intervening when another customer complains

Question 2

What does 'cutting off' a customer mean in the context of responsible alcohol service?

Accepted Answer

Stopping alcohol service to a customer who has reached their limit

Answer

Disconnecting the customer's tab and asking them to pay immediately

Answer

Banning a customer permanently from the establishment

Answer

Removing the customer from the premises by force

Question 3

If a customer was cut off but continues to pressure the server for another drink, the server should:

Accepted Answer

Remain firm, reiterate the decision, and get management involved if pressure continues

Answer

Serve one last drink as a compromise to end the discussion

Answer

Step away and avoid the customer for the rest of the shift

Answer

Call the police as the first response to the pressure

Question 4

Why is documenting an intervention incident important?

Accepted Answer

It creates a legal record that can protect the establishment in case of liability claims

Answer

It allows the establishment to charge the customer extra fees

Answer

It is required by Nevada law for every customer interaction

Answer

It helps the server remember what the customer ordered

Question 5

What is a 'third-party intervention' in alcohol management?

Accepted Answer

Getting the customer's friends, family, or companions to help manage the situation

Answer

Calling a third-party delivery service to bring the customer home

Answer

Involving a neutral mediator hired by the establishment

Answer

Asking another customer to watch over the intoxicated individual

Question 6

Which of the following best describes why servers should avoid debating with a customer during an intervention?

Accepted Answer

Arguing can escalate the situation and make the customer more resistant

Answer

Debate is illegal under Nevada alcohol service regulations

Answer

Servers are not trained in argumentation and will always lose

Answer

Customers who are debated with tend to drink more afterward

Question 7

What is the proper order of steps when intervening with an increasingly intoxicated customer?

Accepted Answer

Observe behavior → slow service → offer food/water → refuse service if necessary → arrange safe ride

Answer

Call police → refuse service → offer alternatives → notify manager

Answer

Immediately remove the customer → document the incident → call police

Answer

Notify manager → call police → offer alternatives → document the incident