TAM Card Handling Service Refusal 3

Question 1

Which body language technique helps de-escalate a confrontation during service refusal?

Accepted Answer

Open palms, relaxed posture, and maintaining eye contact

Answer

Open body language with relaxed posture and eye contact signals non-aggression while maintaining confidence.

Question 2

What is the 'buddy system' in the context of TAM service refusal?

Accepted Answer

Having a coworker nearby as backup when making a refusal

Answer

The buddy system means having another staff member present or nearby during a service refusal for safety and as a witness.

Question 3

What alternative service should be offered when cutting off a patron's alcohol?

Accepted Answer

Non-alcoholic beverages, food, and transportation assistance

Answer

TAM guidelines recommend offering non-alcoholic beverages, food, and help arranging safe transportation as alternatives when stopping alcohol service.

Question 4

How should a server handle a regular customer who becomes intoxicated?

Accepted Answer

Apply the same refusal standards as for any other patron

Answer

TAM training requires consistent application of responsible service standards regardless of the patron's relationship with the establishment.

Question 5

What should a server avoid saying during a service refusal?

Accepted Answer

You're being cut off because you're drunk

Answer

Telling a patron they're 'drunk' is confrontational and likely to provoke a defensive or hostile response.

TAM Card - Techniques of Alcohol Management Card Practice Test

TAM Card - Techniques of Alcohol Management Card Practice Test

TAM Card Handling Service Refusal 3