TAM Card Handling Service Refusal 3

Question 1

Which body language technique helps de-escalate a confrontation during service refusal?

Accepted Answer

Open palms, relaxed posture, and maintaining eye contact

Answer

Crossing arms and standing firm

Answer

Pointing at the patron while speaking

Answer

Looking away to show disinterest

Question 2

What is the 'buddy system' in the context of TAM service refusal?

Accepted Answer

Having a coworker nearby as backup when making a refusal

Answer

Having two patrons drink together

Answer

Pairing intoxicated patrons with sober ones

Answer

A method of counting drinks served

Question 3

What alternative service should be offered when cutting off a patron's alcohol?

Accepted Answer

Non-alcoholic beverages, food, and transportation assistance

Answer

Nothing, just stop serving them

Answer

Weaker alcoholic drinks only

Answer

Energy drinks to help them sober up

Question 4

How should a server handle a regular customer who becomes intoxicated?

Accepted Answer

Apply the same refusal standards as for any other patron

Answer

Let it slide because they are a loyal customer

Answer

Serve them less but continue service

Answer

Let management make the decision for regulars

Question 5

What should a server avoid saying during a service refusal?

Accepted Answer

You're being cut off because you're drunk

Answer

I can get you some water instead

Answer

I want to make sure you get home safely

Answer

Let me help you find a ride

Question 6

Under TAM guidelines, at what point during a patron's visit should a server begin monitoring for signs of intoxication?

Accepted Answer

From the moment the patron arrives

Answer

Only after the patron has had several drinks

Answer

Only when the patron orders hard liquor

Answer

Only when other patrons complain