TAM Card Handling Service Refusal 2

Question 1

When refusing alcohol service to an intoxicated patron in Nevada, what should a server do first?

Accepted Answer

Inform the patron calmly and privately

Answer

TAM training teaches that the server should speak to the patron privately and calmly, explaining why service is being discontinued.

Question 2

Which phrase is most appropriate when cutting off an intoxicated patron?

Accepted Answer

I'm not allowed to serve you any more alcohol tonight, but I can get you water or food

Answer

Offering alternatives like water or food while declining alcohol service is the recommended TAM approach that maintains the patron's dignity.

Question 3

Under Nevada law, when is a server legally required to refuse alcohol service?

Accepted Answer

When a patron appears to be visibly intoxicated

Answer

Nevada's dram shop laws and NRS 202.055 require that alcohol not be served to persons who are visibly intoxicated.

Question 4

What should a server do if a sober friend tries to order drinks for an intoxicated patron?

Accepted Answer

Refuse the order if they believe the drinks are for the intoxicated person

Answer

Servers must refuse if they have reason to believe the alcohol will be consumed by the intoxicated person, regardless of who places the order.

Question 5

What is the recommended action if a patron becomes hostile after being refused service?

Accepted Answer

Remain calm, maintain distance, and alert management or security

Answer

TAM training advises remaining calm, not engaging in arguments, maintaining a safe distance, and involving management or security when a patron becomes hostile.

TAM Card - Techniques of Alcohol Management Card Practice Test

TAM Card - Techniques of Alcohol Management Card Practice Test

TAM Card Handling Service Refusal 2