TAM Card Handling Service Refusal 2

Question 1

When refusing alcohol service to an intoxicated patron in Nevada, what should a server do first?

Accepted Answer

Inform the patron calmly and privately

Answer

Call the police immediately

Answer

Ask other patrons for their opinion

Answer

Simply stop bringing drinks without explanation

Question 2

Which phrase is most appropriate when cutting off an intoxicated patron?

Accepted Answer

I'm not allowed to serve you any more alcohol tonight, but I can get you water or food

Answer

You've had too much to drink and need to leave

Answer

You're drunk and I'm calling you a cab

Answer

The bartender says no more drinks for you

Question 3

Under Nevada law, when is a server legally required to refuse alcohol service?

Accepted Answer

When a patron appears to be visibly intoxicated

Answer

Only when a patron is unconscious

Answer

Only when a patron is under 21

Answer

Only when management says to stop serving

Question 4

What should a server do if a sober friend tries to order drinks for an intoxicated patron?

Accepted Answer

Refuse the order if they believe the drinks are for the intoxicated person

Answer

Serve the drinks since the ordering person is sober

Answer

Ask the sober friend to promise the drinks are for themselves

Answer

Serve the drinks but in smaller portions

Question 5

What is the recommended action if a patron becomes hostile after being refused service?

Accepted Answer

Remain calm, maintain distance, and alert management or security

Answer

Give them one more drink to calm them down

Answer

Argue with them to prove your point

Answer

Threaten to call the police immediately

Question 6

Why should servers document incidents of service refusal?

Accepted Answer

To create a legal record that protects the server and establishment

Answer

To embarrass the patron later

Answer

Documentation is not necessary for refusals

Answer

Only to report to the health department