MS-740 Troubleshooting Microsoft Teams (MS-740) Certification Sample 4

Question 1

A user's Teams app on Windows keeps signing them out unexpectedly every few hours. Other Microsoft 365 apps remain signed in. What is the most likely cause?

Accepted Answer

A conditional access policy is requiring re-authentication for Teams specifically

Answer

Conditional access policies can target specific applications and enforce session lifetime limits, causing Teams to require re-authentication more frequently than other apps.

Question 2

An organization migrated from Skype for Business on-premises to Teams. Some users report they cannot receive calls from Skype for Business users. What must be configured to allow this?

Accepted Answer

Enable Federation in Teams Admin Center > Org-wide settings > External access

Answer

External access (Federation) must be enabled in Teams to allow communication with Skype for Business users, both on-premises and online.

Question 3

During a Teams meeting, a presenter's shared PowerPoint slides appear blurry to attendees. The presenter's own view is sharp. What is the most likely cause?

Accepted Answer

Low network bandwidth on the attendees' side is causing Teams to reduce video quality

Answer

Teams dynamically adjusts screen share resolution based on available bandwidth; blurry content for attendees typically indicates insufficient download bandwidth on their end.

Question 4

A Teams administrator wants to audit which users joined a specific meeting and at what time. Which tool provides this information?

Accepted Answer

Microsoft 365 Audit Log in the compliance portal

Answer

The Microsoft 365 audit log records Teams meeting join and leave events, providing a timestamped record of all participant activity for compliance and troubleshooting.

Question 5

A user reports that they are unable to send messages in a Teams channel that they are a member of. Other members can post without issues. What should be checked?

Accepted Answer

Whether the channel is set to read-only by moderators via channel moderation settings

Answer

Channel moderation settings allow team owners to restrict posting to moderators only, which would prevent regular members from sending messages in that channel.

MS-740 - Troubleshooting Microsoft Teams Practice Test

MS-740 - Troubleshooting Microsoft Teams Practice Test

MS-740 Troubleshooting Microsoft Teams (MS-740) Certification Sample 4