MS-740 Teams Audio and Video Troubleshooting

Question 1

A user reports one-way audio during a Teams call. Which tool should you use first to diagnose the issue?

Accepted Answer

Teams admin center Call Analytics

Answer

Call Analytics in the Teams admin center provides per-call audio quality data including jitter, packet loss, and latency.

Question 2

What minimum upload bandwidth is recommended per user for HD video in Teams meetings?

Accepted Answer

1.5 Mbps

Answer

Microsoft recommends 1.5 Mbps upload bandwidth per user to support HD video in Teams meetings.

Question 3

A user experiences echo during Teams calls. What is the most common hardware cause?

Accepted Answer

Speakers too close to microphone

Answer

Echo typically occurs when audio from speakers is picked up by the microphone, and using a headset resolves this.

Question 4

Which PowerShell cmdlet retrieves the media quality summary for a specific Teams call?

Accepted Answer

Get-CsUserSession

Answer

Get-CsUserSession returns session and media quality data for calls made by a specific user.

Question 5

A user on a VPN reports poor video quality in Teams. What is the recommended solution?

Accepted Answer

Configure VPN split tunneling for Teams media traffic

Answer

VPN split tunneling allows Teams media UDP traffic to bypass the VPN tunnel, improving quality significantly.

MS-740 - Troubleshooting Microsoft Teams Practice Test