CritiCall Dispatcher Test Call Prioritization and Decision-Making 5

Question 1

A caller reports a gas leak with a strong odor inside a crowded restaurant. The dispatcher should:

Accepted Answer

Dispatch fire/hazmat immediately and advise evacuation

Answer

A gas leak in a crowded space is an explosion and life-safety risk requiring immediate response and evacuation.

Question 2

When deciding between dispatching to a verbal argument and a physical fight with injuries, you should send units to the:

Accepted Answer

Physical fight with injuries first

Answer

Physical violence with injuries poses a greater immediate threat than a verbal dispute.

Question 3

A dispatcher's decision to upgrade a call's priority should be based primarily on:

Accepted Answer

New information indicating increased danger or injury

Answer

Priority is adjusted when new facts reveal a greater threat to life or safety.

Question 4

Multiple callers report the same major traffic accident. The dispatcher should:

Accepted Answer

Recognize it as one incident and gather details without duplicate dispatch

Answer

Identifying duplicate reports of one event prevents wasteful over-dispatching.

Question 5

A caller reports someone breaking into a neighbor's home right now. This is:

Accepted Answer

An in-progress burglary requiring urgent police dispatch

Answer

A burglary in progress is an active crime needing prompt police response.

Criticall Test Practice Test