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CritiCall Dispatcher Pre-Employment VIP Practice Exam

Criticall Test Practice Test — The CritiCall test is a computer-based pre-employment screening exam published by Ergometrics & Applied Personnel Research, Inc., used by 911 dispatch centers and emergency communications agencies nationwide to assess candidates for dispatcher/telecommunicator positions. It covers data entry, call summarization, cross-referencing, memory recall, map reading, decision-making, prioritization, spelling, math, and multitasking. Each agency sets its own cut score; no single universal pass mark applies. This practice set mirrors the written reasoning and knowledge domains in a multiple-choice format.

48
Questions
90m
Time Limit
70.00%
To Pass
Question 1 of 48👑 VIP

You receive four simultaneous calls. Caller 1 reports a car fire on the highway with the driver trapped. Caller 2 reports a neighbor dispute that has turned verbal but not physical. Caller 3 reports a residential burglar alarm activation with no further information. Caller 4 reports a fender-bender with no injuries in a parking lot. In what order should these calls be prioritized for dispatch?

Questions 2–48 and full explanations are VIP-exclusive.