CritiCall Dispatcher Test CritiCall Memory Recall 1 — Questions and Answers
Question 1: A dispatcher hears: 'This is Officer Torres, badge 2274, requesting a 10-29 on plate Lima-Kilo-9-4-3.' The radio then cuts out. Which detail is MOST important for the dispatcher to have retained?
- Officer Torres's first name
- The plate: LK-943 (Correct answer)
- Badge number 2274
- The 10-29 code request
Correct answer: The plate: LK-943
The license plate is the specific query data needed to run the 10-29 (vehicle/wants check); without it, the check cannot be performed.
Question 2: During a busy shift, a supervisor verbally tells the dispatcher: 'Units 4, 7, and 12 are assigned to the festival detail starting at 1800. Units 2 and 9 remain available for regular calls.' Later, a call comes in. Which units should the dispatcher assign?
- Units 4 or 7
- Units 2 or 9 (Correct answer)
- Unit 12
- Any available unit regardless of assignment
Correct answer: Units 2 or 9
Units 4, 7, and 12 are committed to the festival detail; only Units 2 and 9 are available for regular calls.
Question 3: A caller describes a vehicle involved in a hit-and-run: 'It was a red pickup truck, looked like a Ford F-150, maybe 2018 or 2019, missing the front passenger hubcap, partial plate started with 4-R-F.' Which detail is most useful for identification if only one can be broadcast?
- The color red
- The partial plate 4-R-F (Correct answer)
- The missing hubcap
- The model year estimate
Correct answer: The partial plate 4-R-F
A partial license plate is the most specific and actionable identifying detail for locating a specific vehicle among many similar ones.
Question 4: A dispatcher is told during briefing: 'The north precinct radio channel is temporarily down; all north units will use Channel 3 until 1400 hours.' At 1350, a north unit calls in. Which channel should the dispatcher use?
- The regular north precinct channel—the issue may be resolved
- Channel 3, as directed during briefing (Correct answer)
- Channel 1, the default emergency channel
- Attempt both channels simultaneously
Correct answer: Channel 3, as directed during briefing
The briefing specified Channel 3 until 1400 hours, and at 1350 that window is still active, so Channel 3 is correct.
Question 5: A caller reports: 'There's a man at the corner of 4th and Maple, he's yelling at cars, about 6 feet tall, wearing a yellow shirt and jeans, Hispanic male, maybe 40s, no weapons visible.' Officers ask for a repeat description. What should the dispatcher recall first?
- Age and ethnicity
- Location: corner of 4th and Maple (Correct answer)
- Clothing: yellow shirt and jeans
- Height: approximately 6 feet
Correct answer: Location: corner of 4th and Maple
Location is always the first and most critical element to repeat because officers must know where to go before any other detail matters.
Question 6: During a shift, a dispatcher is told: 'The shelter-in-place order for the downtown zone is lifted effective 1200 hours.' A call at 1215 asks if the order is still active. What should the dispatcher say?
- The order is still active—wait for official confirmation
- The order was lifted at noon; the zone is clear (Correct answer)
- Transfer the caller to the emergency management office
- Advise the caller to check local news for updates
Correct answer: The order was lifted at noon; the zone is clear
The dispatcher was informed the order lifted at 1200, and the call is at 1215, so the accurate answer is that the zone is clear.
CritiCall Dispatcher Test CritiCall Memory Recall 1
A dispatcher hears: 'This is Officer Torres, badge 2274, requesting a 10-29 on plate Lima-Kilo-9-4-3.' The radio then cuts out.
Which detail is MOST important for the dispatcher to have retained?