CritiCall Dispatcher Test Cheat Sheet 2026

The 30 highest-yield CritiCall Dispatcher Test facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. What is a good strategy for staying organized while multi-tasking? → Using digital tools like task managers to track and prioritize tasks.
2. Which of these calls can typically be placed on hold or handled last? → A request for directions to a courthouse
3. When two equally serious life-threatening calls arrive at once and resources are limited, the dispatcher should: → Dispatch available units and escalate for additional resources
4. If the CritiCall test allows you to correct errors as you type, the best strategy is to: → Fix mistakes immediately when noticed
5. Which entry correctly records the spoken figure "three thousand two hundred five"? → 3205
6. When prioritizing simultaneous calls, the most important factor a dispatcher considers is: → The level of threat to human life
7. A caller gives conflicting information about their location. The dispatcher should: → Calmly verify details using landmarks, cross streets, or callback data
8. A dispatcher who regularly engages in physical exercise, maintains social connections outside work, and uses structured relaxation techniques is practicing: → Resilience-building and adaptive self-care strategies
9. A unit is parked facing south on Oak Street. The officer reports a suspect running to the officer's left. In which cardinal direction is the suspect fleeing? → East
10. A caller gives a vehicle description: 'blue Honda, plate ABC-123.' Which detail is most useful for locating the car quickly? → The license plate ABC-123
11. Why is touch typing important? → Touch typing allows you to type faster and more accurately.
12. Which call should receive the highest dispatch priority? → A drowning victim being pulled from a pool
13. A non-emergency caller wants to report a barking dog while an emergency line is ringing. You should: → Answer the emergency line first
14. When entering data from a fast-speaking caller, your accuracy drops. What should you prioritize? → Asking them to slow down for accuracy
15. A logic question asks: if all units in District 2 are busy, where should the nearest available unit come from? → An adjacent district with available units
16. How should you end a call on a positive note? → Thank the caller for their time and offer further assistance if needed.
17. Why is it important to take breaks while multi-tasking? → To give your brain a rest and recharge your focus.
18. How can you measure typing speed? → By counting how many words you can type per minute.
19. Which scheduling strategy BEST supports sustained dispatcher performance during long shifts? → Rotating task types and taking structured micro-breaks to prevent cognitive fatigue
20. What does '10-50' typically indicate in traffic-related dispatch codes? → Traffic accident
21. Which practice BEST helps a dispatcher maintain both speed and accuracy during data entry? → Practicing regularly to build muscle memory, then reviewing entries before finalizing
22. An officer is at Main St. and 5th Ave heading north. A suspect flees east on 6th Ave. What direction should a second unit travel on 4th Ave to intercept? → North on 4th Ave
23. A caller provides plate "ABC-1234" but speaks while you finish an address field. You should: → Type the plate into the plate field as you complete the address
24. What is the best way to follow up with a customer after a service call? → Call the customer back or send a personalized message to check on their satisfaction.
25. During a memory recall task, a caller states their callback number once as 555-0173. What should you do if you did not capture it? → Politely ask the caller to repeat it
26. Which of the following is an important aspect of multi-tasking? → Prioritizing tasks based on urgency and importance.
27. What unit would you choose? In a vending machine, a girl's hand got stuck. → Fire
28. On the CritiCall data entry test, you are shown a string of characters for 8 seconds, then asked to reproduce it. This tests which skill? → Short-term memory and accurate recall under pressure
29. During a timed CritiCall data entry exercise, you notice you mistyped a phone number two fields back. What is the correct action? → Correct the error as quickly as possible without losing pace on the current entry
30. Which of the following is the CORRECT spelling of the emergency communication term? → emergency