CritiCall Test — Questions and Answers

Question 1: A caller reports a fire at 4827 Maple Drive. On the CritiCall data entry test, what is the most critical detail to record first?

The caller's mood
The caller's phone provider
The time of day
The exact street address (Correct answer)

Correct answer: The exact street address

The location is the highest priority so units can be dispatched even if the call drops.

Question 2: A caller says the suspect fled "northbound on Highway 41." Which entry preserves the direction?

Westbound Hwy 41
Northbound Hwy 41 (Correct answer)
Southbound Hwy 41
Northbound Hwy 14

Correct answer: Northbound Hwy 41

Both the direction and route number must match what was stated.

Question 3: On the CritiCall data entry test, you are shown a string of characters for 8 seconds, then asked to reproduce it. This tests which skill?

Spelling ability
Mathematical reasoning
Reading comprehension
Short-term memory and accurate recall under pressure (Correct answer)

Correct answer: Short-term memory and accurate recall under pressure

This 'data entry from memory' subtest measures how accurately dispatchers can recall and reproduce information — a core real-world dispatch skill.

Question 4: When prioritizing simultaneous calls, the most important factor a dispatcher considers is:

The length of the call
The caller's tone of voice
The level of threat to human life (Correct answer)
Which caller is most polite

Correct answer: The level of threat to human life

Threat to life is the primary determinant of call priority.

Question 5: An incident summary reads: 'At 1422 hrs, Unit 9 arrived on scene. At 1435 hrs, Unit 9 requested backup. At 1448 hrs, two additional units arrived. At 1502 hrs, all units cleared.' How long did the incident last from Unit 9's arrival to clearance?

26 minutes
1 hour 2 minutes
40 minutes (Correct answer)
54 minutes

Correct answer: 40 minutes

From 1422 hrs arrival to 1502 hrs clearance is exactly 40 minutes.

Question 6: A call log reads: 'Caller reports domestic disturbance. States male party left scene in a white pickup prior to officer arrival. No weapons observed. No injuries reported. Wants report only.' What should be the dispatcher's priority level for this call?

Reduce priority since the subject has left and no injuries were reported (Correct answer)
Upgrade to emergency—domestic calls are always high priority
Close the call since the subject is gone
Keep the same priority because weapon information could be wrong

Correct answer: Reduce priority since the subject has left and no injuries were reported

With the subject gone and no injuries or weapons observed, the priority can be reduced to a report-only, non-emergency response.

Question 7: A caller provides plate "ABC-1234" but speaks while you finish an address field. You should:

Forget the plate
Ask them to hold the plate until the address is done
Type the plate into the plate field as you complete the address (Correct answer)
Restart the entire entry

Correct answer: Type the plate into the plate field as you complete the address

Skilled dispatchers route each item to its correct field while continuing other entry.

Question 8: A dispatcher reads: 'Subject last seen WB on Elm Ave approaching intersection with 5th St, fled on foot into Riverside Park.' If the subject continues in the same direction, which area should units be directed toward?

West side of Riverside Park (Correct answer)
North side of Elm Ave
South side of 5th Street
East side of Riverside Park

Correct answer: West side of Riverside Park

Since the subject was traveling westbound and entered Riverside Park, units should cover the western portions of the park.

Question 9: During a major apartment fire with multiple units responding, you receive a call about a residential alarm sounding two blocks away with no confirmation of smoke or flames. What is the appropriate action?

Log the alarm call and queue it for response once primary fire units are available or a new unit can be assigned (Correct answer)
Immediately dispatch the same fire units — any alarm could be a real fire
Transfer the caller to the fire department's non-emergency line and take no further action
Dismiss the alarm call entirely since all units are occupied

Correct answer: Log the alarm call and queue it for response once primary fire units are available or a new unit can be assigned

Resource management during a major incident requires dispatchers to triage pending calls. An unconfirmed alarm with no corroborating information is lower priority than a confirmed working fire. The call should be logged and queued for response as resources become available.

Question 10: A caller describes a suspicious package: 'It's a brown cardboard box, about the size of a shoebox, taped with black tape, sitting on the bench near the east entrance of City Hall, been there about an hour, no one around it.' Officers ask for the location and description. What is the correct order to relay?

Description and location simultaneously
Location first (east entrance City Hall), then description (brown shoebox-sized box, black tape) (Correct answer)
Description first, then location
Time first, then location, then description

Correct answer: Location first (east entrance City Hall), then description (brown shoebox-sized box, black tape)

Location is always relayed first so officers can begin responding while receiving the descriptive details.

Question 11: A character-comparison task shows two strings: 'AB7K9' and 'AB7K9.' What is the correct response?

The second has extra characters
The first is longer
They match (Correct answer)
They differ

Correct answer: They match

Both strings are identical, so they match.

Question 12: A dispatcher reads the following BOLO: 'Be on the lookout for a silver 2019 Honda Accord, LIC: ABC-1234, stolen 0300 hrs, possibly occupied by armed suspect.' What does 'occupied' mean in this context?

The vehicle is locked and cannot be entered
The vehicle has been impounded
Someone may be inside or driving the vehicle (Correct answer)
The vehicle is parked in a restricted zone

Correct answer: Someone may be inside or driving the vehicle

In law enforcement communication, 'possibly occupied' means the stolen vehicle may have a person (suspect) inside or driving it.

Question 13: A dispatcher is verbally given the following information: 'The suspect is a Black male, approximately 25–30, wearing a red cap, white T-shirt, and blue shorts, last seen on the 500 block of Grant Ave heading south.' Which detail would be LEAST helpful for officers searching from the north end of Grant Ave?

The suspect's approximate age (Correct answer)
The suspect's clothing description
The suspect's direction of travel (southbound)
The suspect's last known block (500 block of Grant Ave)

Correct answer: The suspect's approximate age

Age is the least actionable detail for quick visual identification; clothing and location/direction are far more useful for officers scanning the area.

Question 14: Pick the right spelling.

humouros
humoros
humorus
humorous (Correct answer)

Correct answer: humorous

This question tests common English spelling. The correct spelling of the word is 'humorous,' which retains the 'o' from 'humor' (American English) or 'humour' (British English) before adding the '-ous' suffix. Options A, B, and C present common misspellings, often omitting the 'o' or changing the vowel.

Question 15: A caller reports a man is breaking into their neighbor's house right now. The caller can see the suspect inside the home. This type of call is best classified as:

A suspicious circumstance, requiring a delayed response.
A non-emergency call, to be referred to a different line.
A report call, to be handled when a unit is free.
An in-progress crime, requiring immediate dispatch. (Correct answer)

Correct answer: An in-progress crime, requiring immediate dispatch.

A crime that is happening at the present moment is considered "in-progress." These calls are among the highest priority because there is an immediate threat to life and property, and a chance to apprehend the suspect on scene.

Question 16: An incident is reported in the Northwest corner of the city. Which of the following street intersections is most likely located in that area?

Eastwood Ave and Sunrise Dr
Northgate Blvd and Westend Rd (Correct answer)
Central Ave and Main St
Division St and South St

Correct answer: Northgate Blvd and Westend Rd

The direction 'Northwest' combines North and West. Street names often provide directional clues. 'Northgate Blvd' and 'Westend Rd' explicitly contain the required directional components, making this the most plausible answer.

Question 17: An officer radios: 'Dispatch, I'm en route to 88 Cedar Lane for a welfare check. Entered at 1012.' Later the officer requests backup at 1027. How long was the officer on scene before requesting backup?

27 minutes
10 minutes
15 minutes (Correct answer)
17 minutes

Correct answer: 15 minutes

From 1012 to 1027 is 15 minutes—the officer was on scene for 15 minutes before requesting backup.

Question 18: Pick the right spelling.

despirate
desparate
desperate (Correct answer)
desperete

Correct answer: desperate

This question tests common English spelling. The correct spelling of the word is 'desperate,' with an 'e' in the second syllable. Options A, C, and D show common errors, often substituting 'e' with 'a' or 'i,' which changes the pronunciation and spelling.

Question 19: On the prioritization portion, which call should be handled first?

A reported armed robbery in progress (Correct answer)
A noise complaint
A parked car blocking a driveway
A lost pet report

Correct answer: A reported armed robbery in progress

An armed robbery in progress is a life-threatening emergency and takes priority.

Question 20: A dispatcher receives the following radio transmission: 'Unit 14, respond to 452 Oak Street, reported structure fire, occupants may still be inside, caller disconnected.' What is the most critical piece of information missing from this transmission?

Whether the fire department has been notified
The time the call was received
The caller's name
The number of potential occupants inside (Correct answer)

Correct answer: The number of potential occupants inside

Knowing how many occupants may be inside is critical for coordinating rescue operations and ensuring all persons are accounted for.

Question 21: What is the proper way to handle a non-emergency call?

Transfer the call immediately to someone else.
Tell the caller to handle the situation on their own.
Provide information or direct the caller to the appropriate resource. (Correct answer)
Ask the caller to call back later.

Correct answer: Provide information or direct the caller to the appropriate resource.

For non-emergency calls, the proper procedure is to be helpful and informative. This means either directly providing the caller with the necessary information or guiding them to the specific department or resource that can best address their needs. This approach ensures the caller receives assistance efficiently without misusing emergency lines.

Question 22: Which cognitive skill is MOST critical for managing multiple simultaneous dispatch tasks?

Ability to work silently
Mathematical calculation speed
Attention switching — the ability to rapidly shift focus between tasks without losing track of any (Correct answer)
Photographic memory

Correct answer: Attention switching — the ability to rapidly shift focus between tasks without losing track of any

Attention switching — rapidly re-engaging full focus on different tasks — is the cornerstone of effective multi-task dispatch performance.

Question 23: The decision-making module presents a scenario and multiple actions. What is the goal of this section?

Measure hearing only
Evaluate spelling alone
Test typing endurance
Assess judgment under pressure (Correct answer)

Correct answer: Assess judgment under pressure

This section evaluates how well you apply sound judgment in realistic dispatch situations.

Question 24: During a shift, a dispatcher is told: 'The shelter-in-place order for the downtown zone is lifted effective 1200 hours.' A call at 1215 asks if the order is still active. What should the dispatcher say?

The order is still active—wait for official confirmation
The order was lifted at noon; the zone is clear (Correct answer)
Advise the caller to check local news for updates
Transfer the caller to the emergency management office

Correct answer: The order was lifted at noon; the zone is clear

The dispatcher was informed the order lifted at 1200, and the call is at 1215, so the accurate answer is that the zone is clear.

Question 25: How can positive thinking help reduce stress?

By ignoring problems and pretending everything is fine.
By promoting resilience and encouraging proactive problem-solving. (Correct answer)
By avoiding any negative thoughts, even if they are relevant.
By increasing anxiety and worrying about future problems.

Correct answer: By promoting resilience and encouraging proactive problem-solving.

Positive thinking helps reduce stress by fostering a mindset that views challenges as opportunities rather than insurmountable obstacles, thereby building resilience. This perspective encourages individuals to actively seek solutions and take control, rather than dwelling on problems. It empowers individuals to cope more effectively with stressors and promotes proactive problem-solving.

Question 26: A dispatcher is handling a high-volume period and takes 8 calls in 30 minutes. Afterward, a supervisor asks how many were medical emergencies. The dispatcher recalls: 3 traffic calls, 2 domestics, 1 noise complaint, 1 cardiac arrest, and 1 unconscious person. How many were medical emergencies?

1
3
4
2 (Correct answer)

Correct answer: 2

The cardiac arrest and unconscious person calls are both medical emergencies, totaling 2.

Question 27: A dispatcher receives a call from a child who seems frightened but cannot clearly describe the situation. What is the BEST response?

Hang up if the child cannot provide usable information
Ask the child to get an adult before continuing
Transfer the call to child services
Ask simple yes/no questions to gather basic information and immediately dispatch units to the address (Correct answer)

Correct answer: Ask simple yes/no questions to gather basic information and immediately dispatch units to the address

Child callers require adapted questioning. Using yes/no questions extracts critical information while keeping the child calm, and location data from the call can trigger immediate dispatch.

Question 28: A BOLO states: 'Suspect vehicle described as dark-colored, 4-door sedan, partial plate 7T.' An officer spots a black Honda Civic, 4-door, plate 7TK-449. Should this vehicle be stopped?

Yes—the vehicle matches the description and partial plate (Correct answer)
Only if the officer observes a traffic violation first
No—the plate does not match exactly
No—a black sedan does not match 'dark-colored'

Correct answer: Yes—the vehicle matches the description and partial plate

The vehicle matches the dark-colored 4-door sedan description, and the plate begins with '7T,' matching the partial plate—sufficient basis for an investigative stop.

Question 29: Which of these calls can typically be placed on hold or handled last?

A cardiac arrest
A structure fire
A request for directions to a courthouse (Correct answer)
An active assault

Correct answer: A request for directions to a courthouse

A non-urgent information request can safely wait behind genuine emergencies.

Question 30: A caller gives the following description of a burglar: 'White male, short brown hair, about 5'9", wearing a gray hoodie, dark pants, carrying a black backpack, ran east on Birch Street.' A unit asks for the clothing description only. What should the dispatcher broadcast?

Gray hoodie, dark pants, black backpack (Correct answer)
East on Birch Street
White male, 5'9", short brown hair
White male, gray hoodie, eastbound Birch

Correct answer: Gray hoodie, dark pants, black backpack

The unit specifically asked for the clothing description, so the dispatcher should relay only clothing details: gray hoodie, dark pants, black backpack.

Question 31: A caller wants the dispatcher to stay on the line until help arrives. The dispatcher should:

Stay on the line if policy allows and continue reassurance and updates (Correct answer)
Refuse because it ties up the line
Transfer them to voicemail
Tell them to hang up and wait

Correct answer: Stay on the line if policy allows and continue reassurance and updates

Staying on the line when appropriate provides reassurance and ongoing information for responders.

Question 32: What is the standard acceptable typing speed benchmark for most 911 dispatch positions?

35 WPM (Correct answer)
20 WPM
80 WPM
100 WPM

Correct answer: 35 WPM

Most dispatch centers require a minimum of 35 WPM with high accuracy. Some require higher speeds, but 35 WPM is the common minimum standard.

Question 33: When entering data under time pressure, which approach best maintains accuracy?

Type as fast as possible and fix errors later
Wait until the call ends to enter anything
Verify critical fields like address and callback number as you go (Correct answer)
Only record information you think is important

Correct answer: Verify critical fields like address and callback number as you go

Confirming critical fields in real time prevents costly dispatch errors.

Question 34: A unit starts at the fire station on Main St, which is a two-way street. The instructions are: go East for 2 blocks to 2nd St, turn left, go 3 blocks to Cedar Ave, and turn right. The unit is now at the intersection of which two streets?

Main St and 2nd St
Cedar Ave and 2nd St (Correct answer)
2nd St and Cedar Ave
Cedar Ave and 5th St

Correct answer: Cedar Ave and 2nd St

Following the directions sequentially: 1) Starts on Main St. 2) Travels East to 2nd St. 3) Turns left (North) onto 2nd St. 4) Travels 3 blocks to Cedar Ave. 5) Turns right (East) onto Cedar Ave. The unit is now on Cedar Ave at the intersection it just turned from, which is 2nd St.

Question 35: Pick the right spelling.

conscientious (Correct answer)
consceintious
conscientios
conscentious

Correct answer: conscientious

This question assesses knowledge of a challenging English spelling. The correct spelling is 'conscientious,' featuring the 'sci' combination and the 'tious' suffix. Many people misspell this word by omitting or transposing letters, as seen in options B, C, and D, making it a good test of precise recall.

Question 36: What is the primary function of a 'priority dispatch protocol' in a 911 center?

To automate call answering during peak hours
To reduce the number of calls dispatchers must handle
To systematically categorize calls by urgency and assign appropriate response resources (Correct answer)
To ensure that all calls are answered in under 10 seconds

Correct answer: To systematically categorize calls by urgency and assign appropriate response resources

Priority dispatch protocols ensure that the most urgent calls receive the fastest, most appropriate response while less urgent calls are handled efficiently.

Question 37: On a map legend, a symbol marked 'H' inside a square most commonly represents what?

A highway exit
A historic site
A hospital (Correct answer)
A harbor

Correct answer: A hospital

A boxed 'H' on maps conventionally marks a hospital.

Question 38: A log entry reads: 'Caller reports male subject pacing outside bank, making calls on cell phone, wearing all black, looking into windows.' What should the dispatcher consider when evaluating this call?

Dispatch a unit to investigate—the behavior is suspicious and warrants a check (Correct answer)
Dismiss the call—this behavior is not illegal
Contact the bank directly to verify the report before dispatching
Note the call but wait for a crime to occur before dispatching

Correct answer: Dispatch a unit to investigate—the behavior is suspicious and warrants a check

Suspicious behavior near a bank warrants a police check even without a confirmed crime in progress, as early intervention can prevent crimes.

Question 39: The CritiCall test's spelling section requires choosing the correctly spelled word. Which is correct?

Occurrence (Correct answer)
Occurence
Ocurrence
Occurrance

Correct answer: Occurrence

'Occurrence' is the correct spelling with double c and double r.

Question 40: An alert reads: 'Hazmat situation at 800 Industrial Blvd. Unknown chemical spill. Wind from SW at 12 mph. Evacuate 500-ft radius.' Which direction should evacuation routes be directed?

Toward the nearest highway on-ramp
Away from the southwest, toward the northeast (Correct answer)
Directly north regardless of wind direction
Toward the southwest to move with the wind

Correct answer: Away from the southwest, toward the northeast

Evacuation should move people upwind (away from southwest, toward northeast) to avoid exposure to the airborne chemical.

Question 41: An officer transmits: 'Dispatch, show me 10-8 at 1530.' What information should the dispatcher record?

The officer is 10-8 (back in service) at 3:30 PM (Correct answer)
The officer is requesting a 10-8 code lookup
The officer needs a unit to meet at location 1530
The officer is going off duty at 1530 hours

Correct answer: The officer is 10-8 (back in service) at 3:30 PM

10-8 means 'in service/available,' and 1530 is the 24-hour time (3:30 PM), so the dispatcher records the officer as back in service at that time.

Question 42: What is the role of ergonomics in typing efficiency?

Ergonomics only affect handwriting, not typing.
Ergonomics are only important for professional typists.
Ergonomics help reduce physical strain and improve long-term performance. (Correct answer)
Ergonomics are not important for typing efficiency.

Correct answer: Ergonomics help reduce physical strain and improve long-term performance.

Ergonomics plays a vital role in typing efficiency by designing the workspace and tools to fit the user, thereby reducing physical strain and discomfort. Proper ergonomic setup, including chair, keyboard, and monitor positioning, prevents injuries like carpal tunnel syndrome and back pain. This allows typists to maintain focus and productivity over extended periods, improving long-term performance and well-being.

Question 43: A caller reports an unconscious child who is not breathing. The dispatcher should:

Schedule a callback
Transfer to a records clerk
Ask the caller to drive to a hospital first
Dispatch EMS immediately and provide pre-arrival CPR instructions (Correct answer)

Correct answer: Dispatch EMS immediately and provide pre-arrival CPR instructions

A non-breathing child is a critical emergency needing immediate EMS and life-saving instructions.

Question 44: A dispatcher hears: 'This is Officer Torres, badge 2274, requesting a 10-29 on plate Lima-Kilo-9-4-3.' The radio then cuts out. Which detail is MOST important for the dispatcher to have retained?

Badge number 2274
Officer Torres's first name
The plate: LK-943 (Correct answer)
The 10-29 code request

Correct answer: The plate: LK-943

The license plate is the specific query data needed to run the 10-29 (vehicle/wants check); without it, the check cannot be performed.

Question 45: A caller spells a street "S-C-H-U-Y-L-E-R." Correct entry:

Schuyler (Correct answer)
Schyuler
Schuylar
Shculer

Correct answer: Schuyler

Typing each spelled letter in order yields Schuyler.

Question 46: A call came in at 14:37 and units arrived at 14:52. What was the response time in minutes?

17 minutes
12 minutes
10 minutes
15 minutes (Correct answer)

Correct answer: 15 minutes

14:52 minus 14:37 = 15 minutes response time.

Question 47: If 1 inch on a map equals 2 miles, how many miles is a route measured at 3 inches?

3 miles
9 miles
6 miles (Correct answer)
5 miles

Correct answer: 6 miles

3 inches times 2 miles per inch equals 6 miles.

Question 48: Choose the correctly spelled option: the officer reported a 'disturbance' at the location.

disturbance (Correct answer)
disturbansce
distrubance
disterbance

Correct answer: disturbance

'Disturbance' is correct — the vowel in the middle is 'u', and the ending is '-ance'.

Question 49: A caller reports: 'There's a man at the corner of 4th and Maple, he's yelling at cars, about 6 feet tall, wearing a yellow shirt and jeans, Hispanic male, maybe 40s, no weapons visible.' Officers ask for a repeat description. What should the dispatcher recall first?

Clothing: yellow shirt and jeans
Height: approximately 6 feet
Location: corner of 4th and Maple (Correct answer)
Age and ethnicity

Correct answer: Location: corner of 4th and Maple

Location is always the first and most critical element to repeat because officers must know where to go before any other detail matters.

Question 50: What does 'AMBER Alert' stand for?

Automated Mobile Broadcast Emergency Relay
America's Missing: Broadcast Emergency Response (Correct answer)
Alert for Missing Broadcast Emergency Reporting
Automatic Monitoring Broadcast for Emergency Response

Correct answer: America's Missing: Broadcast Emergency Response

AMBER stands for 'America's Missing: Broadcast Emergency Response,' named in honor of Amber Hagerman, a child abducted and murdered in 1996.

Question 51: A note in a call log reads: 'RP is hearing impaired, using TTY device.' How should the dispatcher adjust their communication?

Treat the call the same as any voice call without adjustment
Use short, clear typed responses without abbreviations through the TTY relay (Correct answer)
Ask the caller to have someone else call on their behalf
Transfer the call to a supervisor immediately

Correct answer: Use short, clear typed responses without abbreviations through the TTY relay

TTY (text telephone) users communicate through typed relay; dispatchers should use clear, brief language and avoid spoken-only abbreviations.

Question 52: A dispatcher routes a unit the shortest way. The unit is at 1st & Main; the call is at 1st & Oak, four blocks east on the same street. Which single direction should the unit travel?

West
East (Correct answer)
North
South

Correct answer: East

The destination is four blocks east on the same street, so travel east.

Question 53: When a caller's information conflicts with what you typed, you should:

Delete the whole record
Verify with the caller and correct the entry (Correct answer)
Assume the caller is wrong
Keep your original entry

Correct answer: Verify with the caller and correct the entry

Confirming and correcting ensures the record reflects accurate information.

Question 54: A dispatcher types a vehicle description as 'Blu Chevy Impla' instead of 'Blue Chevy Impala'. What type of error is this?

A formatting error
A typographical/data entry error that could impair officer response (Correct answer)
An acceptable abbreviation
A system-generated shortcut

Correct answer: A typographical/data entry error that could impair officer response

Abbreviated or misspelled entries in CAD systems can prevent officers from locating the correct vehicle and may impact database searches.

Question 55: When prioritizing multiple incoming calls, which of the following factors is the MOST critical consideration for a dispatcher?

The proximity of the incident to the nearest response unit.
The number of people involved in the incident.
The emotional state of the caller.
The potential for immediate threat to life or property. (Correct answer)

Correct answer: The potential for immediate threat to life or property.

The core principle of call prioritization is to address the most life-threatening situations first. While other factors are important for context, the immediate threat to life or major property is the primary determinant for assigning priority.

Question 56: The number "fourteen ninety-two Elm Street" should be entered as which street number?

1290
1492 (Correct answer)
1942
1429

Correct answer: 1492

"Fourteen ninety-two" is 1492.

Question 57: When ending a radio transmission, what phrase signals that you are done speaking and expect a response?

Out
Roger
Over (Correct answer)
Copy

Correct answer: Over

'Over' means 'I have finished transmitting and await your response.' 'Out' means the conversation is completely ended.

Question 58: What should you do if a caller is upset and asking for a supervisor?

Listen to the caller, empathize, and inform them that you will escalate the issue. (Correct answer)
Ignore the request and continue with the call.
Tell the caller that the supervisor is unavailable.
Transfer the call immediately to the supervisor without asking any questions.

Correct answer: Listen to the caller, empathize, and inform them that you will escalate the issue.

When a caller requests a supervisor, it's crucial to first listen to their concerns and show empathy to validate their feelings. Then, clearly communicate that you understand their request and will escalate the issue to a supervisor. This process ensures the caller feels heard and respected, while also allowing for proper internal procedure for handling escalated complaints.

Question 59: A dispatcher mistakenly enters a call as 'disturbance' when it should be 'domestic violence'. Why does this categorization error matter?

It doesn't matter as long as units are dispatched
CAD systems automatically correct such errors
It affects the response type, officer preparation, and post-incident documentation (Correct answer)
It only matters for statistical reporting purposes

Correct answer: It affects the response type, officer preparation, and post-incident documentation

Incident type categorization determines what units respond, how officers approach the scene, and what legal documentation is generated.

Question 60: A dispatcher processes a call where the caller says: 'My name is Rivera, I'm at 1122 West Adams, apartment 4B, my neighbor at 4A is screaming and I heard glass breaking, it's been going on for 10 minutes.' If the dispatcher can only remember two pieces of information, which are most critical to dispatch?

Caller's name and apartment number
Address (1122 West Adams) and specific apartment (4A where incident is occurring) (Correct answer)
Apartment 4B and that glass was broken
Duration of the incident and caller's name

Correct answer: Address (1122 West Adams) and specific apartment (4A where incident is occurring)

The exact address and the specific apartment where the incident is occurring (4A, not the caller's 4B) are the two most critical details for dispatch.

Question 61: An officer's report states: 'At approximately 2130 hrs, I observed the RP's vehicle in the 300 block of Pine St.' What does 'RP' stand for?

Responding patrol
Recorded perpetrator
Reporting party (Correct answer)
Restricted person

Correct answer: Reporting party

RP stands for 'reporting party,' referring to the person who initially called or reported the incident.

Question 62: You receive a call that a person has been stabbed and is bleeding heavily. What resources should you dispatch?

Police only
EMS only
Police and EMS simultaneously (Correct answer)
Police, EMS, and fire department simultaneously

Correct answer: Police and EMS simultaneously

A stabbing requires both police (to secure the scene and investigate) and EMS (to treat the victim). Both should be dispatched simultaneously.

Question 63: Which of the following is the CORRECT spelling of the emergency communication term?

emergency (Correct answer)
emergencey
emmergency
emergancy

Correct answer: emergency

'Emergency' is correct — ending in '-ency', one 'm', and no extra letters.

Question 64: Which spelling is CORRECT for the document that a dispatcher fills out after a call?

incedent report
insidant report
incidant report
incident report (Correct answer)

Correct answer: incident report

'Incident report' is the correct spelling — a foundational term in emergency dispatch documentation.

Question 65: Pick the right spelling.

sacrilegous
sacreligious
sacriligious
sacrilegious (Correct answer)

Correct answer: sacrilegious

This question tests knowledge of complex English spelling. The correct spelling of the word is 'sacrilegious,' which is often misspelled due to the 'i' and 'e' combination and the 'gious' ending. Options A, C, and D present common misspellings, particularly with the vowel order and the suffix.

Question 66: A dispatcher is halfway through entering details for a minor noise complaint when an on-screen pop-up message appears requiring a decision about dispatching an ambulance for a fall victim. According to CritiCall multitasking protocols, the dispatcher should:

Ignore the pop-up until the current data entry task is fully completed.
Address the pop-up decision within the allotted time frame (e.g., 15 seconds) before returning to the noise complaint. (Correct answer)
Close the pop-up window and wait for the caller to call back if it is a true emergency.
Quickly guess an answer for the pop-up to close it faster and return to the original task.

Correct answer: Address the pop-up decision within the allotted time frame (e.g., 15 seconds) before returning to the noise complaint.

CritiCall tests often include interruptions or pop-up scenarios that require the test-taker to switch tasks. Failing to respond to these prompts, or failing to respond within the specified time, negatively impacts the score. This simulates a real dispatch environment where a high-priority call can interrupt a low-priority one, and the dispatcher must be able to shift attention appropriately.

Question 67: On a standard map, if a caller is southwest of the police station, in which direction must an officer travel from the station to reach them?

Southeast
Southwest (Correct answer)
Northwest
Northeast

Correct answer: Southwest

To reach someone southwest of you, you must travel southwest.

Question 68: A dispatcher reads the following: 'Unit 7, copy complainant states B/F, 50s, red coat, poss intoxicated, down in front of 220 Broadway, no apparent injuries, breathing.' What is the appropriate resource to dispatch?

Both police and EMS given the ambiguous situation (Correct answer)
EMS—person is down but breathing and may need medical evaluation
Police only—intoxicated person is a law enforcement matter
Fire only—person is down and may need rescue

Correct answer: Both police and EMS given the ambiguous situation

A person down and possibly intoxicated warrants both EMS for medical assessment and police for scene management.

Question 69: A CAD entry reads: 'B/M, approx 35 yoa, 6'1", 200 lbs, blue jacket, last seen NB on Main St near 3rd Ave, wanted for felony assault.' What does 'NB' indicate in this context?

Non-belligerent
No bail
Nearby building
Northbound (Correct answer)

Correct answer: Northbound

'NB' is standard law enforcement shorthand for 'northbound,' indicating the direction the subject was last seen traveling.

Question 70: A dispatcher is entering a license plate number and hears '7 F N B 3'. What is the correct entry?

7FNB3 (Correct answer)
SEVEN F N B THREE
7FNBS
7-FNB-3

Correct answer: 7FNB3

License plates are entered in their exact alphanumeric sequence without spaces, dashes, or spelling out numbers.

Question 71: A caller reports "three victims, two vehicles." Which entry is correct?

Victims: 3, Vehicles: 2 (Correct answer)
Victims: 2, Vehicles: 3
Victims: 2, Vehicles: 2
Victims: 3, Vehicles: 3

Correct answer: Victims: 3, Vehicles: 2

Three victims and two vehicles must be placed in their correct fields.

Question 72: What does 'north-south' street orientation typically mean in a standard U.S. city grid?

Streets are numbered from north to south only
Streets run perpendicular to avenues and extend from north to south (Correct answer)
Streets and avenues are interchangeable terms
Streets run parallel to each other east to west

Correct answer: Streets run perpendicular to avenues and extend from north to south

In most U.S. city grids, 'streets' run east-west and 'avenues' run north-south, though this varies by city. Knowing your city's layout is essential.

Question 73: A caller describes a vehicle involved in a hit-and-run: 'It was a red pickup truck, looked like a Ford F-150, maybe 2018 or 2019, missing the front passenger hubcap, partial plate started with 4-R-F.' Which detail is most useful for identification if only one can be broadcast?

The color red
The model year estimate
The partial plate 4-R-F (Correct answer)
The missing hubcap

Correct answer: The partial plate 4-R-F

A partial license plate is the most specific and actionable identifying detail for locating a specific vehicle among many similar ones.

Question 74: How can you ensure that your message is understood clearly during a call?

Skip important details to save time.
Use technical jargon to sound professional.
Use clear language, check for understanding, and confirm the message. (Correct answer)
Speak as fast as possible to cover all points.

Correct answer: Use clear language, check for understanding, and confirm the message.

To ensure your message is clearly understood, using clear and concise language minimizes ambiguity. Actively checking for understanding, such as asking if they have questions, engages the customer and allows for immediate clarification. Confirming the message ensures both parties are on the same page, preventing future issues and fostering effective communication.

Question 75: Pick the right spelling.

occurence
ocurrence
occurrance
occurrence (Correct answer)

Correct answer: occurrence

This question tests a commonly misspelled English word. The correct spelling of 'occurrence' features a double 'c' and a double 'r,' followed by 'ence.' Options A, B, and D present common errors, such as missing one of the double letters or using 'ance' instead of 'ence.'

Question 76: A CAD note reads: 'RP states subject is 10-96 and refusing transport. FD on scene. Requesting PD for assistance.' What does '10-96' most likely indicate?

Subject is under arrest
Subject is mentally disturbed (Correct answer)
Subject has no identification
Subject is a minor

Correct answer: Subject is mentally disturbed

10-96 is a common police radio code indicating a mentally ill or disturbed person who may require special handling.

Question 77: Choose the one that is the exact replica of: <br> <br> 7227277277277222

7227277277277722
7227277722727222
7227227277277222
7227277277277222 (Correct answer)

Correct answer: 7227277277277222

This question assesses attention to detail and visual accuracy. To find the exact replica, one must carefully compare each digit of the given sequence, '7227277277277222,' with the provided options. Option B is the only one that matches the original sequence digit for digit, without any alterations or transpositions.

Question 78: An incident report states: 'Complainant advises neighbor's dog has been barking continuously for 4 hours. No prior calls at this location. Complainant requests officer contact but does not wish to file a formal complaint.' What action should the dispatcher record?

Log as a non-emergency request with officer contact, no formal complaint (Correct answer)
Decline to log the call since no formal complaint was requested
Log as an emergency call requiring immediate response
Log as a civil matter with no police jurisdiction

Correct answer: Log as a non-emergency request with officer contact, no formal complaint

The dispatcher should accurately capture the caller's specific requests—officer contact without formal complaint—in the incident log.

Question 79: An officer driving south needs to reach an address that is directly behind them. Which way should they turn at the next intersection to begin heading back?

Turn west only
Make a U-turn to head north (Correct answer)
Continue south
Turn east only

Correct answer: Make a U-turn to head north

Directly behind a southbound vehicle is north, requiring a reversal.

Question 80: A map legend shows that 1 inch = 0.5 miles. An incident is 3 inches from a unit's current position on the map. How far is the incident in miles?

0.5 miles
1.5 miles (Correct answer)
3 miles
6 miles

Correct answer: 1.5 miles

3 inches × 0.5 miles/inch = 1.5 miles. Map scale calculations are a basic but essential dispatch skill.

Question 81: An officer heading west needs to reach a scene to their immediate right. Which direction is the scene?

West
South
East
North (Correct answer)

Correct answer: North

The right side of a westbound vehicle is north.

Question 82: What unit would you choose? <br> In a vending machine, a girl's hand got stuck.

Utility
EMS
Fire (Correct answer)
Police

Correct answer: Fire

When a person's hand is stuck in a vending machine, it constitutes a technical rescue situation where specialized equipment and expertise are needed for safe extrication. Fire departments are typically trained and equipped for such non-fire-related technical rescues, often having tools to dismantle or manipulate machinery. While EMS might be called for medical assessment, the primary unit for extrication is the Fire Department.

Question 83: During a busy shift, a supervisor verbally tells the dispatcher: 'Units 4, 7, and 12 are assigned to the festival detail starting at 1800. Units 2 and 9 remain available for regular calls.' Later, a call comes in. Which units should the dispatcher assign?

Unit 12
Any available unit regardless of assignment
Units 2 or 9 (Correct answer)
Units 4 or 7

Correct answer: Units 2 or 9

Units 4, 7, and 12 are committed to the festival detail; only Units 2 and 9 are available for regular calls.

Question 84: What is the best way to ensure customer satisfaction during a call?

Ask them to call back later for assistance.
Listen to their concerns, provide solutions, and thank them for their time. (Correct answer)
Talk about unrelated topics to keep the conversation light.
Answer the call quickly but provide no resolution.

Correct answer: Listen to their concerns, provide solutions, and thank them for their time.

Ensuring customer satisfaction during a call involves actively listening to their concerns to fully understand their needs. Providing effective solutions resolves their issues, which is the primary goal of the interaction. Finally, thanking them for their time shows appreciation and leaves a positive final impression, reinforcing a good customer experience.

Question 85: A CAD note states: 'Subj advised he has been waiting 45 min, becoming agitated. Prior call history at location shows 3 prior disturbances in last 6 months.' What should this prior call history indicate to the dispatcher?

Officers should be advised of the location's prior disturbance history for situational awareness (Correct answer)
A supervisor must be notified before dispatching any unit
The caller should be told to contact the civil court
The call should be dismissed as a nuisance complaint

Correct answer: Officers should be advised of the location's prior disturbance history for situational awareness

Prior call history is important context that should be relayed to responding officers so they can approach with appropriate caution.

Question 86: Pick the right spelling.

pigoen
pigeon (Correct answer)
pigon
pigeone

Correct answer: pigeon

This question tests common English spelling. The correct spelling of the word is 'pigeon,' with the 'eo' vowel combination. Options A, C, and D present common misspellings, often transposing the vowels or using incorrect vowel combinations.

Question 87: A dispatcher is told during briefing: 'The north precinct radio channel is temporarily down; all north units will use Channel 3 until 1400 hours.' At 1350, a north unit calls in. Which channel should the dispatcher use?

The regular north precinct channel—the issue may be resolved
Attempt both channels simultaneously
Channel 3, as directed during briefing (Correct answer)
Channel 1, the default emergency channel

Correct answer: Channel 3, as directed during briefing

The briefing specified Channel 3 until 1400 hours, and at 1350 that window is still active, so Channel 3 is correct.

Question 88: The sentence-completion section tests grammar. Choose the correct word: 'The officer ___ to the scene.'

respond
responded (Correct answer)
responding
responds

Correct answer: responded

Past tense 'responded' fits the completed action in the sentence.

Question 89: How can deep breathing help with stress management?

By forcing you to concentrate on one task at a time.
By slowing down the heart rate and calming the nervous system. (Correct answer)
By increasing the body's adrenaline levels.
By making you feel more anxious.

Correct answer: By slowing down the heart rate and calming the nervous system.

Deep breathing helps manage stress by activating the parasympathetic nervous system, which is responsible for the body's 'rest and digest' response. This physiological change directly counters the 'fight or flight' response associated with stress, leading to a reduced heart rate and a calmer nervous system. It's a quick and effective way to manage immediate stress and promote relaxation.

Question 90: What does a Critical Incident Stress Debriefing (CISD) session provide for dispatch personnel?

A structured group process for processing trauma, sharing reactions, and receiving support after critical incidents (Correct answer)
A scheduling session to reassign personnel after incidents
A technical review of CAD data accuracy
A formal disciplinary review of how calls were handled

Correct answer: A structured group process for processing trauma, sharing reactions, and receiving support after critical incidents

CISD is a structured group intervention that helps emergency personnel process trauma, normalize stress reactions, and identify those needing additional support.

Question 91: Which sentence contains correctly spelled dispatch terminology?

The suspect fled the premisis on foot.
The susspect fled the premeses on foot.
The suspect fled the premises on foot. (Correct answer)
The susspect fled the premices on foot.

Correct answer: The suspect fled the premises on foot.

'Suspect' (not 'susspect') and 'premises' (not 'premices/premisis/premeses') are the correct spellings.

Question 92: When entering numeric data such as "one thousand twenty-five," the correct figure is:

1025 (Correct answer)
1250
125
10025

Correct answer: 1025

One thousand twenty-five is written 1025.

Question 93: A key principle of effective multitasking in a dispatch environment involves:

Completing one task fully before ever starting another, regardless of urgency.
Giving equal attention to all tasks at the same time to ensure nothing is missed.
Delegating lower priority tasks to other dispatchers whenever possible.
Rapidly and accurately prioritizing tasks based on the immediate threat to life and property. (Correct answer)

Correct answer: Rapidly and accurately prioritizing tasks based on the immediate threat to life and property.

Effective multitasking for a dispatcher is not about doing multiple things simultaneously, but about rapid and efficient task-switching based on priority. The core skill is the ability to constantly assess incoming information and devote cognitive resources to the most critical incident at any given moment, such as prioritizing a medical emergency over a non-urgent report.

Question 94: A traffic incident report reads: 'MVA, PI, 2 vehicles, airbags deployed, one driver trapped, fuel leaking.' What does 'PI' indicate?

Personal injury involved (Correct answer)
Police investigation required
Partial impact recorded
Property incident only

Correct answer: Personal injury involved

'PI' in MVA (motor vehicle accident) reports stands for personal injury, signaling that medical response is required.

Question 95: A unit travels south, then turns right, then turns right, then turns right. Which direction is it now heading?

East (Correct answer)
South
West
North

Correct answer: East

South-right-west, then north, then east after three right turns.

Question 96: You are looking at a map and need to direct a unit from Point A (southeast corner of the service area) to Point B (northwest corner). What is the general direction of travel?

South and East
South and West
East and South
North and West (Correct answer)

Correct answer: North and West

Moving from southeast to northwest requires traveling north (away from south) and west (away from east).

Question 97: A dispatcher processes five calls in one hour. At shift end, a supervisor asks how many involved juveniles. The dispatcher recalls: Call 1—domestic, adults only; Call 2—traffic stop, adult driver; Call 3—disturbance at a school, two juvenile students; Call 4—medical, elderly patient; Call 5—theft, juvenile suspect. How many calls involved juveniles?

2 (Correct answer)
4
3
1

Correct answer: 2

Call 3 (juvenile students) and Call 5 (juvenile suspect) both involved juveniles, totaling 2 calls.

Question 98: Four calls come in simultaneously. Which should be dispatched FIRST? 1. Barking dog complaint 2. Residential fire alarm (no confirmation of actual fire) 3. Person threatening self-harm with a weapon 4. Minor fender bender, no injuries

Call 3 (Correct answer)
Call 2
Call 4
Call 1

Correct answer: Call 3

A person threatening self-harm with a weapon is an active life-safety emergency requiring immediate law enforcement and mental health response.

Question 99: An officer advises: 'I'm 10-6 at 1300 Oak Ave, may be a while.' Twenty minutes later, an urgent call comes in for that officer's beat. What should the dispatcher do?

Wait—the officer said they may be a while, so do not disturb
Hold the call until the officer clears
Broadcast the call on the radio to see if any unit can take it (Correct answer)
Assign the call to the 10-6 officer anyway since it's their beat

Correct answer: Broadcast the call on the radio to see if any unit can take it

When a unit is busy (10-6), urgent calls for their beat should be broadcast so another available unit can respond promptly.

Question 100: A dispatcher handled a call at 0930 hrs with the following details: caller John Smith, DOB 04/12/1985, reporting a theft at 710 River Road, case number 2026-04471. At 1100 hrs, the same caller calls back. Which detail most quickly identifies the prior call?

The case number 2026-04471 (Correct answer)
The time of the original call
The caller's address
The caller's date of birth

Correct answer: The case number 2026-04471

Case numbers are assigned specifically to link all information to one incident, making them the fastest reference for locating a prior call.

CritiCall Test

The CritiCall Test is a pre-employment screening tool used by emergency services agencies to assess candidates' skills for dispatch and 911 operator roles.

100

Questions

120 min

Time Limit

70%

To Pass

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Exam Rules

You can skip questions and return to them later
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No feedback shown until you submit the entire exam
Unanswered questions count as wrong — answer everything
10 pretest questions are mixed in and don't affect your score
Timer auto-submits when time runs out
Your progress is auto-saved every 30 seconds

These practice questions were written with AI tools. They are not real exam questions. Exam facts are checked against the official sources listed below. Not reviewed by a subject-matter expert. Editorial policy

Sources & references

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criticall911.com — Exam format, time limit, test delivery, eligibility · verified Oct 2026