CritiCall Dispatcher Test Data Entry and Multitasking 2 — Questions and Answers
Question 1: A caller spells a street name as "M-A-G-N-O-L-I-A." Which entry is correct?
- Magnolia (Correct answer)
- Magolia
- Magnoila
- Mangolia
Correct answer: Magnolia
Entering the letters exactly as spelled yields "Magnolia."
Question 2: While typing an address, you simultaneously hear a license plate read as "7-B-K-2-9-4." What should you do?
- Stop typing the address to capture the plate
- Ignore the plate and finish the address
- Type both pieces of information into the correct fields as you hear them (Correct answer)
- Ask the caller to repeat everything from the start
Correct answer: Type both pieces of information into the correct fields as you hear them
Effective multitasking means logging each piece into its proper field without losing either.
Question 3: A caller gives the phone number "five-five-five, two-zero-one-eight." How is it entered?
- 555-2018 (Correct answer)
- 555-2081
- 552-018
- 555-0218
Correct answer: 555-2018
The digits in order are 555-2018.
Question 4: When entering data under time pressure, which approach best maintains accuracy?
- Type as fast as possible and fix errors later
- Verify critical fields like address and callback number as you go (Correct answer)
- Wait until the call ends to enter anything
- Only record information you think is important
Correct answer: Verify critical fields like address and callback number as you go
Confirming critical fields in real time prevents costly dispatch errors.
Question 5: The CritiCall data-entry test commonly measures which two factors together?
- Speed and accuracy (Correct answer)
- Spelling and grammar
- Memory and reading
- Math and logic
Correct answer: Speed and accuracy
Data-entry tasks are scored on both typing speed and accuracy.
Question 6: A caller reports an incident at "1492 West 3rd Avenue, Apartment 6." Which field captures "6"?
- Street number
- Apartment/unit number (Correct answer)
- Cross street
- ZIP code
Correct answer: Apartment/unit number
The "6" identifies the apartment or unit number.
Question 7: If you mishear a digit while entering a callback number, the best immediate action is to:
- Guess the most likely digit
- Politely ask the caller to repeat the number (Correct answer)
- Leave the field blank
- Enter zero as a placeholder
Correct answer: Politely ask the caller to repeat the number
Confirming the number ensures responders can reach the caller.
CritiCall Dispatcher Test Data Entry and Multitasking 2
A caller spells a street name as "M-A-G-N-O-L-I-A." Which entry is correct?