CritiCall Dispatcher Test Criticall MCQ 2 — Questions and Answers
Question 1: A caller reports a fire at 4827 Maple Drive. On the CritiCall data entry test, what is the most critical detail to record first?
- The exact street address (Correct answer)
- The caller's mood
- The time of day
- The caller's phone provider
Correct answer: The exact street address
The location is the highest priority so units can be dispatched even if the call drops.
Question 2: During a memory recall task, a caller states their callback number once as 555-0173. What should you do if you did not capture it?
- Politely ask the caller to repeat it (Correct answer)
- Guess the closest number
- Skip the field entirely
- End the call
Correct answer: Politely ask the caller to repeat it
Confirming critical data by asking the caller to repeat ensures accuracy.
Question 3: The CritiCall test measures typing speed and accuracy. Which combination is generally most important for a dispatcher role?
- High accuracy with adequate speed (Correct answer)
- Maximum speed regardless of errors
- Slow speed with perfect spelling
- Speed only, accuracy is ignored
Correct answer: High accuracy with adequate speed
Accurate entry prevents dispatching errors, so accuracy is weighted heavily alongside reasonable speed.
Question 4: In a cross-referencing task, you must match a license plate from a list to find the vehicle owner. What skill is being tested?
- Data lookup and verification (Correct answer)
- Verbal persuasion
- Physical reflexes
- Long-term memory of names
Correct answer: Data lookup and verification
Cross-referencing tests your ability to locate and verify information in tables or lists quickly.
Question 5: A caller speaks with a heavy accent and gives an address. What is the best dispatcher practice?
- Repeat the address back to confirm (Correct answer)
- Assume you heard correctly
- Ask them to spell their name
- Transfer the call immediately
Correct answer: Repeat the address back to confirm
Reading back the address confirms you captured it correctly despite the accent.
Question 6: On the prioritization portion, which call should be handled first?
- A reported armed robbery in progress (Correct answer)
- A noise complaint
- A parked car blocking a driveway
- A lost pet report
Correct answer: A reported armed robbery in progress
An armed robbery in progress is a life-threatening emergency and takes priority.
Question 7: The decision-making module presents a scenario and multiple actions. What is the goal of this section?
- Assess judgment under pressure (Correct answer)
- Test typing endurance
- Measure hearing only
- Evaluate spelling alone
Correct answer: Assess judgment under pressure
This section evaluates how well you apply sound judgment in realistic dispatch situations.
CritiCall Dispatcher Test Criticall MCQ 2
A caller reports a fire at 4827 Maple Drive.
On the CritiCall data entry test, what is the most critical detail to record first?