CritiCall Dispatcher Call Prioritization and Decision-Making Questions and Answers

Question 1

You receive four calls simultaneously. Which of the following situations requires the HIGHEST priority for dispatch?

Accepted Answer

A multi-vehicle accident on the highway with reports of serious injuries and road blockage.

Answer

A report of a convenience store robbery that occurred 15 minutes ago; the suspect has already fled the scene.

Answer

A caller reporting their car was broken into sometime overnight in their driveway.

Answer

A noise complaint about a loud party in a residential neighborhood.

Question 2

A caller reports a man is breaking into their neighbor's house right now. The caller can see the suspect inside the home. This type of call is best classified as:

Accepted Answer

An in-progress crime, requiring immediate dispatch.

Answer

A report call, to be handled when a unit is free.

Answer

A suspicious circumstance, requiring a delayed response.

Answer

A non-emergency call, to be referred to a different line.

Question 3

When prioritizing multiple incoming calls, which of the following factors is the MOST critical consideration for a dispatcher?

Accepted Answer

The potential for immediate threat to life or property.

Answer

The emotional state of the caller.

Answer

The number of people involved in the incident.

Answer

The proximity of the incident to the nearest response unit.

Question 4

You receive a call from a person stating their spouse, who has a known heart condition, is experiencing severe chest pain and difficulty breathing. At the same time, another line rings with a report of a fistfight outside a bar with no weapons mentioned. How should you prioritize these calls?

Accepted Answer

Dispatch EMS to the chest pain call first, as it is a life-threatening medical emergency.

Answer

Dispatch to the fight first as it involves a crime.

Answer

Place the medical call on hold to gather more information about the fight.

Answer

Handle the calls in the order they were received.

Question 5

Which of the following is the best example of a 'just occurred' crime?

Accepted Answer

A caller reporting a bank robbery where the suspects fled in a vehicle two minutes ago.

Answer

A caller reporting that their bicycle was stolen from their porch two days ago.

Answer

A caller reporting an active shooter inside a shopping mall.

Answer

A caller reporting ongoing vandalism to a public park.

Question 6

A citizen calls to report a broken traffic light at a busy intersection, causing traffic confusion but no accidents have been reported yet. According to standard CritiCall decision-making rules, which agency should be dispatched?

Accepted Answer

Utility

Answer

Police Department

Answer

Fire Department

Answer

EMS (Emergency Medical Services)