CritiCall Dispatcher Test Data Entry and Typing 2

Question 1

A dispatcher types a vehicle description as 'Blu Chevy Impla' instead of 'Blue Chevy Impala'. What type of error is this?

Accepted Answer

A typographical/data entry error that could impair officer response

Answer

A formatting error

Answer

An acceptable abbreviation

Answer

A system-generated shortcut

Question 2

What is the standard acceptable typing speed benchmark for most 911 dispatch positions?

Accepted Answer

35 WPM

Answer

20 WPM

Answer

80 WPM

Answer

100 WPM

Question 3

You are entering an incident report and the caller gives you two different addresses. You are not sure which is correct. What should you do?

Accepted Answer

Enter both addresses and note the discrepancy, then clarify with the caller

Answer

Enter the first address mentioned

Answer

Leave the address blank until confirmed

Answer

Use the address from the previous call from this number

Question 4

Which keyboard technique helps dispatchers maintain data entry speed while simultaneously monitoring their screen?

Accepted Answer

Touch typing (home row method)

Answer

Hunt-and-peck typing

Answer

Using only one hand on the keyboard

Answer

Copy-pasting standard phrases

Question 5

A dispatcher is entering a license plate number and hears '7 F N B 3'. What is the correct entry?

Accepted Answer

7FNB3

Answer

7FNBS

Answer

7-FNB-3

Answer

SEVEN F N B THREE

Question 6

What is the MOST important quality in dispatch data entry?

Accepted Answer

Accuracy, even if it slightly reduces speed

Answer

Speed above all else

Answer

Using abbreviations to save time

Answer

Matching the previous dispatcher's entry style