CritiCall Dispatcher Test Call Prioritization and Decision-Making 4

Question 1

A caller reports a person threatening suicide with a weapon. This call requires:

Accepted Answer

Immediate priority dispatch and continuous engagement with the caller

Answer

A weapon plus a suicide threat is an immediate life-safety emergency requiring fast response and ongoing contact.

Question 2

While on a routine call, you hear an officer key up requesting emergency backup. You should:

Accepted Answer

Interrupt the routine call to handle the officer's emergency

Answer

An officer-safety emergency takes precedence and requires immediate attention.

Question 3

A caller reports flooding rising rapidly inside a home with elderly residents. The priority is:

Accepted Answer

High — potential life threat from rising water

Answer

Rapidly rising water with vulnerable occupants creates a life-threatening situation.

Question 4

When a caller refuses to give their location but reports a serious emergency, the dispatcher should:

Accepted Answer

Use all available tools and persistent questioning to determine the location

Answer

Dispatchers must use location technology and skilled questioning to locate the emergency.

Question 5

Which of these calls can typically be placed on hold or handled last?

Accepted Answer

A request for directions to a courthouse

Answer

A non-urgent information request can safely wait behind genuine emergencies.

Criticall Test Practice Test