TAM Card Intervention Techniques

Question 1

What is the primary goal when intervening with a customer who appears to be becoming intoxicated?

Accepted Answer

Slow or stop alcohol consumption before the situation escalates

Answer

The primary goal of intervention is to slow or stop alcohol consumption early before the customer reaches a level of intoxication that creates risk.

Question 2

Which approach is most effective when initially intervening with a customer showing early signs of intoxication?

Accepted Answer

Privately and calmly speaking with the customer about slowing down

Answer

A calm, private conversation preserves the customer's dignity and is more likely to result in cooperation than a public confrontation.

Question 3

When intervening with an intoxicated customer, a server should use language that is:

Accepted Answer

Non-confrontational and respectful

Answer

Non-confrontational and respectful language reduces the chance of escalation and increases the likelihood the customer will comply.

Question 4

What is the 'slowing down' strategy in alcohol intervention?

Accepted Answer

Increasing the time between drink orders and offering food or water

Answer

Increasing the time between rounds and offering food or water slows alcohol absorption and gives the customer's body time to process what they have consumed.

Question 5

If a customer becomes argumentative when you refuse to serve them, what is the best course of action?

Accepted Answer

Stay calm, repeat the refusal, and involve a manager if needed

Answer

Staying calm, holding firm on the refusal, and escalating to a manager when needed prevents the situation from worsening.

TAM Card - Techniques of Alcohol Management Card Practice Test

TAM Card - Techniques of Alcohol Management Card Practice Test

TAM Card Intervention Techniques