RAMP Manager and Owner Duties 2

Question 1

Under RAMP, what is the minimum frequency at which managers should conduct documented alcohol service policy reviews with staff?

Accepted Answer

Annually

Answer

RAMP requires licensees to conduct documented annual training and policy reviews to maintain certification.

Question 2

A manager discovers an employee has been allowing a regular customer to run an unpaid tab and 'catch up' the next visit, sometimes serving the customer visibly intoxicated in between. What is the manager's PRIMARY duty?

Accepted Answer

Terminate the practice immediately and retrain or discipline the employee

Answer

Managers must stop any practice that enables over-service and address the staff member through discipline or retraining to prevent liability.

Question 3

Which document must an owner keep on file to demonstrate compliance with RAMP server training requirements?

Accepted Answer

Certificates of completion for approved alcohol server training

Answer

Owners must retain certificates of completion from an approved RAMP server training program for each trained employee.

Question 4

An owner wants to designate a shift supervisor as the on-site RAMP compliance manager. What must this person complete?

Accepted Answer

Owner/manager RAMP training specifically designed for supervisory roles

Answer

Individuals in supervisory roles must complete the owner/manager-level RAMP training, which covers responsibilities beyond basic server training.

Question 5

A patron who was refused service at your establishment threatens to sue, claiming discrimination. What is the manager's best immediate action?

Accepted Answer

Document the refusal with time, reason, and witness names

Answer

Documenting the refusal protects the establishment by creating a contemporaneous record of the legitimate reason for the denial of service.

(RAMP) Certified Responsible Alcohol Management Program Specialist Practice Test

(RAMP) Certified Responsible Alcohol Management Program Specialist Practice Test

RAMP Manager and Owner Duties 2