RAMP Intervention and Refusal of Service

Question 1

Under RAMP guidelines, when must a server refuse alcohol service to a patron?

Accepted Answer

When a patron shows visible signs of intoxication

Answer

Only when the patron is unconscious

Answer

Only after the patron has had more than 5 drinks

Answer

Only when another customer makes a formal complaint

Question 2

What is the recommended tone and approach when refusing service to an intoxicated patron?

Accepted Answer

Calm, firm, and respectful

Answer

Loud and public to deter others

Answer

Dismissive and brief to avoid further conversation

Answer

Apologetic and uncertain to avoid conflict

Question 3

What is the BEST first action to prevent a visibly intoxicated patron from driving away?

Accepted Answer

Offer to arrange a taxi, rideshare, or designated driver

Answer

Call the police immediately without speaking to the patron

Answer

Physically take their car keys away

Answer

Lock the doors to prevent the patron from leaving

Question 4

Who is responsible for monitoring patron intoxication levels in a RAMP-certified establishment?

Accepted Answer

All staff and management

Answer

Security staff only

Answer

The bartender on duty only

Answer

The patron is solely responsible for self-monitoring

Question 5

If a patron becomes verbally aggressive after being refused service, what should the server do FIRST?

Accepted Answer

Remain calm and involve a supervisor or manager

Answer

Match their aggression to establish authority

Answer

Immediately call 911 without attempting de-escalation

Answer

Offer a complimentary non-alcoholic drink to defuse the situation

Question 6

In responsible alcohol service, what is meant by the term 'intervention'?

Accepted Answer

Proactively stepping in to prevent or stop further service to an at-risk patron

Answer

Reporting a customer to law enforcement

Answer

Offering alcohol to a sober designated driver as a courtesy

Answer

Conducting a breathalyzer test on a patron before serving them