RAMP Server/Seller Responsibilities

Question 1

What is the first responsibility of a server when approaching a customer ordering alcohol?

Accepted Answer

Ask for a valid ID

Answer

Suggest a drink special

Answer

Take the drink order immediately

Answer

Offer a free sample

Question 2

When should a server stop serving alcohol to a customer?

Accepted Answer

When the customer appears visibly intoxicated

Answer

When the customer becomes too loud

Answer

Only after the manager approves

Answer

When the customer finishes their meal

Question 3

What should a server do if a patron tries to use a fake ID?

Accepted Answer

Confiscate it and inform management

Answer

Accept it if the photo looks similar

Answer

Ignore it if the person is over 21

Answer

Refuse the ID but serve the customer anyway

Question 4

What is an appropriate response if a customer becomes confrontational after being refused service?

Accepted Answer

Remain calm and notify the manager

Answer

Argue back to prove your point

Answer

Continue serving them to avoid conflict

Answer

Call the police immediately

Question 5

Why is it important to monitor the number of drinks served to each customer?

Accepted Answer

To prevent over-service and intoxication

Answer

To increase sales

Answer

To track inventory loss

Answer

To avoid undercharging

Question 6

What should a seller do when a minor attempts to purchase alcohol?

Accepted Answer

Refuse the sale and alert management

Answer

Ignore it if the minor is with an adult

Answer

Serve the minor a non-alcoholic drink

Answer

Serve only one drink