RAMP - Certified Responsible Alcohol Management Program Specialist Manager and Owner Duties Questions and Answers 1 — Questions and Answers
Question 1: A RAMP-certified establishment hires a new bartender. According to RAMP guidelines, what is the owner or manager's responsibility regarding this new employee's orientation?
- The orientation must be conducted by a PLCB-approved instructor within 60 days.
- The owner, manager, or a designated instructor must conduct the orientation within 30 days of the hire date. (Correct answer)
- The new employee must independently complete an online orientation module before their first shift.
- Orientation is only required if the new employee has no prior experience in alcohol service.
Correct answer: The owner, manager, or a designated instructor must conduct the orientation within 30 days of the hire date.
It is the sole responsibility of the licensee (owner/manager) to ensure that a new employee orientation is conducted by an owner, manager, or a designated instructor within 30 days of the employee's hire date. The PLCB provides the necessary forms and materials for this orientation.
Question 2: An owner of a newly licensed bar is seeking RAMP certification for the first time. Which of the following accurately describes the requirement for the Owner/Manager Training component?
- The owner can complete the training online at their convenience.
- Any designated shift supervisor can complete the training on behalf of the owner.
- The first-time training must be completed in a classroom setting. (Correct answer)
- The training is optional if the owner has more than 10 years of industry experience.
Correct answer: The first-time training must be completed in a classroom setting.
For an individual enrolling in the Owner/Manager Training for the first time, the PLCB requires that the training be completed in a classroom setting. Subsequent renewal trainings may be completed online or in a virtual setting.
Question 3: To maintain RAMP certification, the owner or manager must ensure that what percentage of the alcohol service staff has completed Server/Seller Training?
- 100% of all full-time employees.
- At least 75% of the staff at all times.
- The manager and all shift supervisors only.
- At least 50% of the staff at all times. (Correct answer)
Correct answer: At least 50% of the staff at all times.
A key requirement for maintaining RAMP certification is that at least 50 percent of the licensee's alcohol service staff must have completed Server/Seller Training. This percentage must be maintained consistently.
Question 4: A manager of a RAMP-certified restaurant notices that one of the required RAMP signs has been damaged and is no longer legible. Which of the following is the manager's duty?
- Replace the sign during the next scheduled PLCB inspection.
- Wait for the RAMP certification renewal to order a new sign.
- Promptly replace the signage to ensure it is easily observed by patrons. (Correct answer)
- File a report with the PLCB and wait for them to send a replacement.
Correct answer: Promptly replace the signage to ensure it is easily observed by patrons.
Licensees are responsible for posting and maintaining the required signage at all times. The signs, which address acceptable forms of ID and the refusal of service to minors and visibly intoxicated patrons, must be prominently displayed and legible.
Question 5: The PLCB-approved manager who completed the Owner/Manager Training for a RAMP-certified establishment resigns. What is the owner's responsibility to maintain certification?
- The certification is automatically void and the establishment must re-apply.
- The owner has 60 days to have a new or another owner or manager complete the training. (Correct answer)
- The owner must personally complete the training within one week.
- No action is needed until the certification is due for its biennial renewal.
Correct answer: The owner has 60 days to have a new or another owner or manager complete the training.
If the owner or manager who completed the Owner/Manager Training leaves, the licensee has 60 days for a new or different owner or manager to complete the required training to maintain compliance.
Question 6: Which of the following is a primary duty of an owner or manager in creating house policies for a RAMP-certified establishment?
- To establish policies that offer the lowest prices on alcoholic beverages.
- To develop procedures for staff regarding service to minors and visibly intoxicated patrons. (Correct answer)
- To create a marketing plan that guarantees increased alcohol sales.
- To ensure policies are only verbally communicated to avoid legal documentation.
Correct answer: To develop procedures for staff regarding service to minors and visibly intoxicated patrons.
A key focus of the Owner/Manager Training is the creation of house policies and procedures for staff. This includes, but is not limited to, policies on preventing service to minors and visibly intoxicated patrons, and proper ID checking procedures.
RAMP - Certified Responsible Alcohol Management Program Specialist Manager and Owner Duties Questions and Answers 1
A RAMP-certified establishment hires a new bartender.
According to RAMP guidelines, what is the owner or manager's responsibility regarding this new employee's orientation?