RAMP Manager and Owner Duties 2 — Questions and Answers
Question 1: Under RAMP, what is the minimum frequency at which managers should conduct documented alcohol service policy reviews with staff?
- Annually (Correct answer)
- Monthly
- Quarterly
- Every two years
Correct answer: Annually
RAMP requires licensees to conduct documented annual training and policy reviews to maintain certification.
Question 2: A manager discovers an employee has been allowing a regular customer to run an unpaid tab and 'catch up' the next visit, sometimes serving the customer visibly intoxicated in between. What is the manager's PRIMARY duty?
- Issue a written warning and monitor the employee
- Terminate the practice immediately and retrain or discipline the employee (Correct answer)
- Report the customer to local authorities
- Increase the credit limit to reduce confrontation
Correct answer: Terminate the practice immediately and retrain or discipline the employee
Managers must stop any practice that enables over-service and address the staff member through discipline or retraining to prevent liability.
Question 3: Which document must an owner keep on file to demonstrate compliance with RAMP server training requirements?
- Employee social security records
- Certificates of completion for approved alcohol server training (Correct answer)
- Customer incident logs only
- Vendor delivery receipts
Correct answer: Certificates of completion for approved alcohol server training
Owners must retain certificates of completion from an approved RAMP server training program for each trained employee.
Question 4: An owner wants to designate a shift supervisor as the on-site RAMP compliance manager. What must this person complete?
- Only the standard server training course
- Owner/manager RAMP training specifically designed for supervisory roles (Correct answer)
- A background check and notarization form
- A 40-hour bartending certification program
Correct answer: Owner/manager RAMP training specifically designed for supervisory roles
Individuals in supervisory roles must complete the owner/manager-level RAMP training, which covers responsibilities beyond basic server training.
Question 5: A patron who was refused service at your establishment threatens to sue, claiming discrimination. What is the manager's best immediate action?
- Serve the patron to avoid legal conflict
- Document the refusal with time, reason, and witness names (Correct answer)
- Ask the patron to leave without explanation
- Call the police immediately
Correct answer: Document the refusal with time, reason, and witness names
Documenting the refusal protects the establishment by creating a contemporaneous record of the legitimate reason for the denial of service.
Question 6: Under RAMP guidelines, what is an owner's responsibility regarding new hires who have not yet completed server training?
- New hires may serve alcohol freely until training is completed within 90 days
- New hires must complete approved training within 30 days of hire and must be supervised until then (Correct answer)
- Untrained new hires are prohibited from handling alcohol in any capacity
- Only new hires under 21 require supervision before training
Correct answer: New hires must complete approved training within 30 days of hire and must be supervised until then
RAMP requires new employees to complete approved training within 30 days and be supervised by a trained employee in the interim.
Question 7: An owner receives a noise complaint from neighbors about a late-night event where alcohol was served. Beyond noise ordinance compliance, what is the RAMP-related duty?
- Ignore it unless law enforcement cites the establishment
- Review alcohol service logs from the event to check for over-service indicators (Correct answer)
- Permanently end late-night events to avoid liability
- Immediately issue refunds to all event patrons
Correct answer: Review alcohol service logs from the event to check for over-service indicators
Managers should review service records from any incident-adjacent event to identify potential over-service and correct staff behavior going forward.
RAMP Manager and Owner Duties 2
Under RAMP, what is the minimum frequency at which managers should conduct documented alcohol service policy reviews with staff?