PMI PBA Certification Solution Evaluation 3

Question 1

What is 'benefits realization' in the context of solution evaluation?

Accepted Answer

The process of tracking and confirming that expected benefits are actually achieved after deployment

Answer

Benefits realization is the ongoing process of tracking, measuring, and confirming that the solution delivers the benefits defined in the business case.

Question 2

A solution is technically complete but adoption rates are very low. The MOST likely cause is:

Accepted Answer

Inadequate change management and stakeholder engagement during deployment

Answer

Low adoption despite technical completeness typically indicates that insufficient change management and stakeholder preparation left users unwilling or unprepared to use the solution.

Question 3

Which tool helps a BA systematically identify why a solution is not delivering expected value by tracing problems back to their origin?

Accepted Answer

Root cause analysis (fishbone diagram)

Answer

Root cause analysis, often using a fishbone (Ishikawa) diagram, systematically traces observed problems back to their underlying causes to enable effective corrective action.

Question 4

What is the role of the business analyst during user acceptance testing?

Accepted Answer

Facilitate testing activities, clarify requirements ambiguities, and ensure defects are documented and resolved

Answer

During UAT, the BA facilitates the process, clarifies requirements questions for testers, and ensures defects are properly documented and tracked to resolution.

Question 5

A company launches a new CRM system. After 90 days, customer satisfaction scores have not improved as projected. What should the BA do FIRST?

Accepted Answer

Analyze usage data and gather stakeholder feedback to understand why the expected improvement did not occur

Answer

Before taking any action, the BA should analyze usage data and stakeholder feedback to understand the root cause of the underperformance.

PMI PBA Certification Practice Test

PMI PBA Certification Practice Test

PMI PBA Certification Solution Evaluation 3