PMI PBA Certification Stakeholder Engagement 1 — Questions and Answers
Question 1: What is the primary purpose of stakeholder identification in the PMI-PBA framework?
- To determine who may affect or be affected by the project and its requirements (Correct answer)
- To assign tasks to project team members
- To create the project organization chart
- To list all vendors involved in the project
Correct answer: To determine who may affect or be affected by the project and its requirements
Stakeholder identification determines all individuals and groups who can influence or are impacted by the project, ensuring no key voices are missed in requirements activities.
Question 2: A stakeholder register BEST serves as a tool to:
- Record stakeholder information, interests, influence levels, and engagement strategies (Correct answer)
- Track project budget approvals from executives
- Document defects reported by end users during testing
- List all project milestones and their owners
Correct answer: Record stakeholder information, interests, influence levels, and engagement strategies
A stakeholder register captures key information about each stakeholder including their interests, influence, and strategies for engaging them effectively.
Question 3: Which stakeholder engagement technique involves presenting stakeholders with scenarios to explore their reactions and gather requirements?
- Prototyping (Correct answer)
- Benchmarking
- Root cause analysis
- SWOT analysis
Correct answer: Prototyping
Prototyping presents stakeholders with working or simulated models of the solution to elicit feedback and refine requirements based on realistic reactions.
Question 4: A business analyst notices that a key stakeholder is resistant to a proposed solution. The BEST approach is to:
- Understand their concerns, address them directly, and involve them in the solution design (Correct answer)
- Exclude them from future requirements meetings to avoid conflict
- Escalate the resistance to the project sponsor immediately
- Document their objection and proceed without their input
Correct answer: Understand their concerns, address them directly, and involve them in the solution design
Engaging resistant stakeholders by understanding and addressing their concerns is the most effective way to build buy-in and ensure their needs are incorporated.
Question 5: What does 'stakeholder influence' refer to in the context of PMI-PBA?
- A stakeholder's ability to affect project decisions, requirements, or outcomes (Correct answer)
- The number of stakeholders assigned to a specific requirement
- A stakeholder's formal authority in the organization chart
- The frequency with which a stakeholder attends project meetings
Correct answer: A stakeholder's ability to affect project decisions, requirements, or outcomes
Stakeholder influence refers to their ability to affect project decisions, requirements, and outcomes, regardless of their formal position in the hierarchy.
Question 6: Which tool is MOST useful for mapping stakeholders by their level of power and interest?
- Power/interest grid (Correct answer)
- Work breakdown structure
- Risk register
- Requirements traceability matrix
Correct answer: Power/interest grid
A power/interest grid categorizes stakeholders by their authority and interest level, helping the BA determine the appropriate engagement strategy for each group.
PMI PBA Certification Stakeholder Engagement 1
What is the primary purpose of stakeholder identification in the PMI-PBA framework?