CVS Inventory Management and Store Operations 3

Question 1

Which of the following is a CVS associate's responsibility when it comes to loss prevention on the store floor?

Accepted Answer

Remaining alert, greeting customers, and reporting suspicious behavior to management or loss prevention

Answer

Associates help deter theft by staying alert, providing good customer service, and reporting concerns to management or LP personnel — never by physically detaining individuals.

Question 2

A customer brings an item to the register that has no barcode or price tag. What is the BEST course of action for the cashier?

Accepted Answer

Call for a price check using the appropriate store communication channel before completing the transaction

Answer

The cashier should request a price check through the appropriate channel to ensure the correct price is charged and the transaction is accurate.

Question 3

In a CVS store, what does 'shrink reduction' training typically emphasize for associates?

Accepted Answer

Recognizing potential theft, maintaining accurate counts, and following proper procedures to minimize inventory loss

Answer

Shrink reduction training focuses on preventing and detecting theft, minimizing administrative errors, and following procedures that protect inventory accuracy.

Question 4

When a CVS store receives a markdown directive from corporate for certain products, what should the associate do?

Accepted Answer

Update the shelf tags and system prices to reflect the new markdown promptly and accurately

Answer

Associates must promptly update both the physical shelf labels and the POS system to reflect corporate-directed markdowns to ensure pricing consistency.

Question 5

What is the purpose of a 'negative on-hand' in CVS's inventory system?

Accepted Answer

It signals that more units were sold or removed than what the system had recorded, pointing to a data discrepancy

Answer

A negative on-hand balance means the system shows fewer units were available than were actually sold, indicating a receiving, counting, or scanning error that must be investigated.

CVS - Assessment Practice Test

CVS - Assessment Practice Test

CVS Inventory Management and Store Operations 3