CVS - Assessment Pharmacy Technician Duties Questions and Answers — Questions and Answers
Question 1: A patient's prescription requires a medication that is currently out of stock. What is the MOST appropriate initial action for the pharmacy technician?
- Suggest a therapeutic alternative based on what is in stock.
- Inform the patient about the stock issue and explain the potential options, such as ordering the medication or checking for it at a nearby CVS. (Correct answer)
- Tell the patient to contact their doctor for a different prescription.
- Give the patient a partial fill with a different medication strength.
Correct answer: Inform the patient about the stock issue and explain the potential options, such as ordering the medication or checking for it at a nearby CVS.
The technician's role is to provide excellent service by transparently communicating the issue and presenting viable, pharmacist-approved solutions. Suggesting alternatives or changing therapy is outside the technician's scope of practice, and simply directing the patient to their doctor without exploring options is poor service.
Question 2: When entering a new prescription into the pharmacy system, which of the following actions is a critical part of ensuring data accuracy and patient safety?
- Asking the patient if they have a CVS ExtraCare card.
- Confirming the patient's preferred pickup time.
- Assuming the spelling of the patient's name is correct as written on the hard copy.
- Verifying the patient's date of birth and checking their profile for any known drug allergies. (Correct answer)
Correct answer: Verifying the patient's date of birth and checking their profile for any known drug allergies.
Verifying patient identifiers like date of birth is a fundamental step to ensure the correct patient's profile is selected. Checking for allergies is a crucial safety measure to prevent adverse drug events. The other options relate to service or assumptions, not core safety and accuracy protocols.
Question 3: Which of the following tasks falls within the standard scope of practice for a CVS pharmacy technician?
- Counting and pouring medication to fill a prescription vial under pharmacist supervision. (Correct answer)
- Recommending a specific brand of cough syrup for a patient's symptoms.
- Performing the final clinical check on a new prescription before it is dispensed.
- Taking a new verbal prescription order over the phone from a physician.
Correct answer: Counting and pouring medication to fill a prescription vial under pharmacist supervision.
A pharmacy technician's primary duties include the technical aspects of preparing a prescription, such as counting, pouring, and labeling, all under the direct supervision of a licensed pharmacist. Recommending medication (counseling), performing the final clinical verification, and (in most states) taking new verbal orders are duties reserved for the pharmacist.
Question 4: While processing a prescription, you receive an insurance rejection stating "Prior Authorization Required." What is the pharmacy technician's primary responsibility in this situation?
- Advise the patient to change their insurance plan.
- Tell the patient they must pay the full cash price for the medication.
- Inform the patient of the rejection and explain that the pharmacy will likely need to contact the prescriber's office to initiate the approval process with the insurer. (Correct answer)
- Change the medication to a similar, less expensive drug that is covered.
Correct answer: Inform the patient of the rejection and explain that the pharmacy will likely need to contact the prescriber's office to initiate the approval process with the insurer.
A 'Prior Authorization' rejection means the insurance company needs more information from the prescriber. The technician's role is to communicate this to the patient and begin the process, which usually involves contacting the doctor's office. The other actions are either unhelpful, outside the technician's scope, or not the primary step.
Question 5: A person comes to the counter asking to pick up a prescription for their spouse. To comply with patient privacy (HIPAA) regulations while providing service, what is the technician's BEST course of action?
- State that you cannot give out any information to anyone but the patient.
- Immediately confirm the prescription is ready and retrieve it for them.
- Tell them a prescription is ready but refuse to say what medication it is.
- Ask for the patient's full name and date of birth to verify before providing information or the prescription. (Correct answer)
Correct answer: Ask for the patient's full name and date of birth to verify before providing information or the prescription.
HIPAA requires pharmacies to protect patient health information but allows for disclosure to family or friends involved in care if proper verification is made. Verifying key patient identifiers like full name and date of birth is a standard procedure to confirm the person is authorized, thereby protecting privacy while ensuring the patient receives their medication.
Question 6: A critical safety check performed by a technician during the filling process involves matching the National Drug Code (NDC) on the manufacturer's stock bottle to the NDC on the pharmacy label. What is the primary purpose of this step?
- To ensure the correct drug, strength, and dosage form are being dispensed. (Correct answer)
- To verify the medication has not expired.
- To calculate the correct billing price for the insurance company.
- To track the pharmacy's inventory for automatic reordering.
Correct answer: To ensure the correct drug, strength, and dosage form are being dispensed.
The National Drug Code (NDC) is a unique identifier for a specific drug, strength, dosage form, and manufacturer. Matching the NDC from the stock bottle to the label is a fundamental check to prevent errors like dispensing the wrong medication or strength, which could be harmful to the patient.
CVS - Assessment Pharmacy Technician Duties Questions and Answers
A patient's prescription requires a medication that is currently out of stock.
What is the MOST appropriate initial action for the pharmacy technician?