CVS - Assessment Data Accuracy and Detail Questions and Answers

Question 1

While entering a handwritten prescription, you are unsure if the prescribed medication is 'Lamictal' or 'Lamisil' due to the prescriber's handwriting.
What is the most appropriate action to ensure data accuracy?

Accepted Answer

Contact the prescriber's office for clarification before proceeding.

Answer

Ask the patient what medication they are expecting to receive.

Answer

Enter the medication you believe is most likely correct and flag it for the pharmacist.

Answer

Use the patient's diagnosis history to guess which medication is appropriate.

Question 2

When a patient reports a change of address at the counter, which of the following is the most critical detail to confirm to ensure their profile is updated accurately?

Accepted Answer

Verifying the spelling of the new street name and confirming the zip code.

Answer

Asking if their phone number has also changed at the same time.

Answer

Noting the change on a sticky note to enter when you have more time.

Answer

Telling the patient to update it themselves through the online portal or app.

Question 3

You are performing a cycle count on a medication and find the physical count is one bottle less than what the computer system indicates. What is the best first step to take to ensure inventory accuracy?

Accepted Answer

Double-check the shelf, nearby locations, and the return-to-stock area for the missing bottle.

Answer

Adjust the on-hand quantity in the system to match the physical count immediately.

Answer

Assume it was a dispensing error from a previous shift and make a note.

Answer

Inform the pharmacist that the inventory system is likely malfunctioning.

Question 4

Which of the following actions best demonstrates a commitment to accuracy and detail when handling a cash transaction at the register?

Accepted Answer

Counting the customer's change back to them out loud.

Answer

Entering the cash amount tendered before you have scanned all the items.

Answer

Making small talk with the customer while you are counting money from the drawer.

Answer

Estimating the coin amount to save time during a busy period.

Question 5

After entering a new patient's insurance information into the system from their card, what is the most effective final step to ensure data detail and accuracy?

Accepted Answer

Reading the ID, Group, and BIN numbers from the screen and comparing them directly against the physical card one last time.

Answer

Handing the card back and asking the patient, 'Does this look correct on the screen?'

Answer

Assuming the information is correct if the system accepts it without an immediate error message.

Answer

Asking a nearby coworker to quickly look over your work for you.

Question 6

Verifying a patient's Date of Birth (DOB) is a critical step in both pharmacy and front-store processes. What is the primary reason for this detailed check?

Accepted Answer

To prevent errors by correctly identifying the patient and accessing the right profile.

Answer

To ensure the customer qualifies for senior-specific discounts.

Answer

To gather demographic data for the company's marketing reports.

Answer

To speed up the process of looking up a patient who has a common name.

While entering a handwritten prescription, you are unsure if the prescribed medication is 'Lamictal' or 'Lamisil' due to the prescriber's handwriting.What is the most appropriate action to ensure data accuracy?

While entering a handwritten prescription, you are unsure if the prescribed medication is 'Lamictal' or 'Lamisil' due to the prescriber's handwriting.
What is the most appropriate action to ensure data accuracy?