CVS Study Guide 2026

The correct action is to follow official store procedure by turning the wallet over to the manager on duty. This ensures the item is securely logged and stored, protecting both the employee from suspicion and the customer's property. Attempting to contact the customer directly can be a privacy concern, and leaving it or personally holding it is irresponsible.

Associates help deter theft by staying alert, providing good customer service, and reporting concerns to management or LP personnel — never by physically detaining individuals.

Insurers require prescribers to be enrolled in their network; an unrecognized NPI triggers a 'prescriber not eligible' rejection.

Verbally counting change back to the customer is a standard cash handling procedure that serves as a final accuracy check for both the employee and the customer. This simple step helps minimize errors and prevent disputes. The other actions introduce risks of inaccuracy due to distraction or rushing.

The Medicare Part D coverage gap (donut hole) occurs after initial coverage limits are reached, requiring higher patient cost-sharing until catastrophic coverage begins.

The patient profile ties together insurance, allergy alerts, and drug interaction checks—selecting the wrong profile can cause harm and billing errors.