Data Accuracy and Detail Flashcards

You are auditing a shelf and find a product tagged as $7.99 but ringing up at $8.49. What is the CVS standard approach?

Answer: Charge the lower shelf price and report the pricing discrepancy for correction

Customers are entitled to the advertised shelf price, and the discrepancy should be reported so the root cause (wrong tag or wrong system entry) can be corrected.

When verifying a customer's insurance information, which combination of data points is typically required for a successful adjudication?

Answer: BIN, PCN, group number, and member ID

BIN, PCN, group number, and member ID are the standard data fields pharmacy benefit managers use to process a prescription claim.

A controlled substance prescription is dated two months ago. What is the most important accuracy check before dispensing?

Answer: Confirm whether the prescription is still within the legally valid fill window for that state and drug schedule

Controlled substance prescriptions have strict legal validity windows that vary by schedule and state; filling an expired prescription is illegal.

A data entry task requires copying a 12-digit barcode from a paper form into the system. Which technique best reduces transcription errors?

Answer: Use chunking — read and enter 3–4 digits at a time, then verify each chunk

Chunking reduces working memory load and allows verification at each segment, significantly lowering transcription error rates.

A pharmacist asks you to pull a report of prescriptions filled in the last 30 days for a specific drug. You run the query but notice the date filter defaulted to the last 7 days. What should you do?

Answer: Rerun the report with the correct 30-day date range before submitting

Running the query with the correct parameters ensures the data delivered is accurate and actionable; guessing or submitting wrong-range data undermines decision-making.

You discover that the same medication is listed under two slightly different names in your inventory system (e.g., 'Lisinopril Tab 10MG' and 'Lisinopril 10 mg Tablet'). What risk does this create?

Answer: Inventory splits across two records, causing inaccurate stock counts and potential ordering errors

Duplicate records cause inventory to be tracked under two entries, leading to inaccurate on-hand counts and potential over- or under-ordering.

A customer updates their phone number at the register. Later you notice their emergency contact still shows the old number. What is the most thorough action?

Answer: Update all fields containing the old number, including the emergency contact, to the new number

A comprehensive update prevents inconsistent records that could cause communication failures in urgent situations.