CVS Inventory Management and Store Operations 3

Question 1

Which of the following is a CVS associate's responsibility when it comes to loss prevention on the store floor?

Accepted Answer

Remaining alert, greeting customers, and reporting suspicious behavior to management or loss prevention

Answer

Physically detaining anyone suspected of shoplifting

Answer

Installing or adjusting security cameras around the store

Answer

Searching customer bags before they exit the store

Question 2

A customer brings an item to the register that has no barcode or price tag. What is the BEST course of action for the cashier?

Accepted Answer

Call for a price check using the appropriate store communication channel before completing the transaction

Answer

Estimate a price based on similar items and complete the sale

Answer

Refuse to sell the item until a price can be verified

Answer

Allow the customer to name a price to keep the line moving

Question 3

In a CVS store, what does 'shrink reduction' training typically emphasize for associates?

Accepted Answer

Recognizing potential theft, maintaining accurate counts, and following proper procedures to minimize inventory loss

Answer

Techniques to speed up the checkout process and reduce wait times

Answer

Strategies for upselling customers on higher-margin products

Answer

Methods to reduce the amount of returned merchandise processed daily

Question 4

When a CVS store receives a markdown directive from corporate for certain products, what should the associate do?

Accepted Answer

Update the shelf tags and system prices to reflect the new markdown promptly and accurately

Answer

Wait until the products sell out before applying any price changes

Answer

Apply markdowns only to products that have not sold in over 30 days

Answer

Notify customers verbally about the price change rather than updating labels

Question 5

What is the purpose of a 'negative on-hand' in CVS's inventory system?

Accepted Answer

It signals that more units were sold or removed than what the system had recorded, pointing to a data discrepancy

Answer

It indicates that an order has been placed but not yet received

Answer

It means the product has been discontinued and should be removed from the shelf

Answer

It alerts associates that a product has exceeded its shelf-life and must be pulled

Question 6

An associate at CVS notices that a significant quantity of a seasonal product is still in the stockroom as the season ends. What is the BEST course of action?

Accepted Answer

Inform the store manager so the product can be marked down, transferred, or returned per company policy

Answer

Discard the products to free up stockroom space

Answer

Move all remaining stock to the main floor regardless of shelf space

Answer

Hold the products in the stockroom until next season without informing management

Question 7

Which of the following practices BEST supports accurate inventory records at a CVS store on a daily basis?

Accepted Answer

Consistently following receiving procedures, scanning all items correctly, and promptly reporting discrepancies

Answer

Only scanning items at the register without performing any stockroom checks

Answer

Relying on weekly corporate reports rather than daily in-store verification

Answer

Allowing associates to manually adjust inventory counts without supervisory approval