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Assessment MCQ Flashcards

7 cards from real CVS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Assessment MCQ flashcards as text

  1. A customer approaches the pharmacy counter and says they are having trouble sleeping. Which OTC product would be MOST appropriate to recommend?

    Answer: Diphenhydramine (ZzzQuil)

    Diphenhydramine is an antihistamine with sedative properties commonly used as an OTC sleep aid.

  2. Which CVS policy requires associates to check ID when selling age-restricted products?

    Answer: Check customers who appear to be under 40

    CVS policy requires ID verification for customers who appear to be under 40 to ensure compliance with age-restricted sales laws.

  3. A prescription label shows 'QID.' How many times per day should the patient take the medication?

    Answer: 4

    QID is a Latin abbreviation for 'quater in die,' meaning four times per day.

  4. What is the purpose of the CVS ExtraCare rewards program?

    Answer: To reward customers with points and coupons for purchases, driving loyalty

    ExtraCare rewards customers with ExtraBucks and personalized coupons to encourage repeat shopping and brand loyalty.

  5. When a pharmacist counsels a patient on a new prescription, what is the MINIMUM information they should provide?

    Answer: Drug name, dosage, directions, side effects, storage, and refill information

    OBRA '90 mandates comprehensive counseling including drug name, directions, side effects, storage, and refill details for new prescriptions.

  6. A customer returns an opened bottle of vitamins claiming they are defective. What should a CVS associate do FIRST?

    Answer: Follow CVS return policy and consult a manager if needed

    Associates should follow CVS return policy procedures and escalate to a manager for guidance on exceptions or difficult situations.

  7. Which of the following describes 'shrink' in a retail pharmacy context?

    Answer: Inventory loss due to theft, damage, or error

    Shrink refers to inventory loss caused by shoplifting, employee theft, administrative errors, or damaged goods.

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