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Assessment Flashcards

7 cards from real CVS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. You are training a new team member who is struggling to learn the register system. What is the best approach?

    Answer: Patiently walk them through the steps and offer to answer questions as they practice

    Supportive, hands-on training helps new employees build confidence and competence without disrupting service.

  2. During a shift, you realize you gave a customer the wrong change. What is the most appropriate action?

    Answer: Alert your supervisor immediately and follow cash reconciliation procedures

    Immediately notifying a supervisor ensures the error is corrected transparently and the drawer is reconciled accurately.

  3. A customer wants to know if a generic medication works as well as the brand-name version. How should you respond?

    Answer: Explain that generic drugs contain the same active ingredients and FDA requires equivalent effectiveness, and suggest they speak with the pharmacist for personal guidance

    Sharing accurate general information while directing the customer to the pharmacist for personalized advice is the correct balanced response.

  4. How does CVS's ExtraCare loyalty program primarily benefit customers?

    Answer: It offers cashback rewards and personalized coupons on purchases

    ExtraCare is a rewards program that gives members cashback on purchases and personalized discount offers.

  5. A customer is rude and uses inappropriate language toward you. What should you do?

    Answer: Remain calm, maintain a professional tone, and involve a manager if the behavior continues

    Staying calm and professional while escalating to a manager when needed protects both you and the store's reputation.

  6. Which of the following best describes CVS Health's stance on tobacco sales?

    Answer: CVS stopped selling tobacco products in 2014 to align with its health-focused mission

    CVS Health removed tobacco products from all stores in 2014 as part of its commitment to promoting health and wellness.

  7. When handling a customer complaint about a pharmacy error, what is the most critical first step?

    Answer: Immediately involve the pharmacist and document the incident

    Pharmacy errors require immediate pharmacist involvement and documentation to ensure patient safety and proper follow-up.

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