Assessment Flashcards
7 cards from real CVS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Assessment flashcards as text
CVS Health's primary corporate mission focuses on which of the following?
Answer: Helping people on their path to better health
CVS Health's mission centers on helping customers achieve better health outcomes, which guides all business decisions.
You are stocking shelves and discover that several products are past their expiration date. What should you do?
Answer: Remove them from the shelf and follow store procedures for expired product disposal
Removing expired products and following disposal procedures protects customer safety and complies with health regulations.
A customer is having difficulty reading small print on a product label. How should you assist them?
Answer: Read the label to them or find a larger-print version of the information
Directly assisting customers with accessibility needs demonstrates care and improves the overall shopping experience.
Which of the following is an example of upselling at CVS?
Answer: Recommending a larger supply of vitamins with a better value per unit
Upselling involves recommending a higher-value purchase, such as a larger size that offers better value.
If you witness a coworker stealing merchandise, what is the correct action?
Answer: Report it to a manager or through the company's anonymous reporting system
Reporting theft through proper channels — including anonymous tip lines — protects the company and upholds ethical standards.
A pharmacy customer presents a prescription but cannot afford the full copay. What is the most helpful response?
Answer: Inform them about available discount programs such as ExtraCare or manufacturer coupons
Directing patients to legitimate cost-reduction programs ensures medication access while following safe dispensing practices.
When is it appropriate to ask for a customer's ID during a transaction?
Answer: When purchasing age-restricted items such as alcohol, tobacco, or certain medications
ID verification for age-restricted products is a legal requirement and protects the store from compliance violations.
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