CVS - Assessment Work Style and Approach Questions and Answers

Question 1

A customer is upset because their prescription isn't ready and they are in a hurry.
They are becoming increasingly loud at the pharmacy counter.
Which of the following actions BEST demonstrates the CVS 'Heart At Work' behaviors?

Accepted Answer

Listen actively to their concerns, express empathy for their frustration, and clearly explain the steps you will take to expedite their prescription.

Answer

Tell the customer that yelling won't make the prescription get filled any faster.

Answer

Ask the customer to step aside so you can help other people while they wait.

Answer

Immediately find your manager to handle the situation without speaking to the customer first.

Question 2

You notice a coworker is consistently failing to follow a new, important safety protocol for handling medication. What is the most appropriate first step to take in this situation?

Accepted Answer

Privately and respectfully remind the coworker of the new protocol and its importance.

Answer

Report your coworker to the store manager immediately.

Answer

Ignore the issue, as it's not your responsibility to train your coworkers.

Answer

Wait to see if the coworker makes a serious mistake before saying anything.

Question 3

Which of the following work styles is most aligned with CVS Health's core value of 'Innovation'?

Accepted Answer

Proactively looking for ways to improve processes for better efficiency and customer service.

Answer

Strictly following established procedures without ever questioning them.

Answer

Waiting for a manager to assign all tasks and provide detailed instructions.

Answer

Focusing only on completing your individual tasks as quickly as possible.

Question 4

During a busy shift, you are tasked with stocking shelves, running the register, and assisting customers in the aisles. The best approach to manage these competing priorities is to:

Accepted Answer

Remain aware of all duties, prioritizing immediate customer needs while multitasking on other tasks during quieter moments.

Answer

Focus solely on stocking shelves because it is the most time-consuming task.

Answer

Stay at the register and wait for customers to come to you.

Answer

Ignore the stocking task until the store is completely empty of customers.

Question 5

The 'Describe Your Approach' section of the CVS Virtual Job Tryout presents two statements, and you must choose which is 'most like me' or 'somewhat like me.' The primary goal of this section is to assess your:

Accepted Answer

Unique working style and alignment with CVS values like integrity and assertiveness.

Answer

Knowledge of specific pharmacy regulations.

Answer

Speed and accuracy in data entry.

Answer

Ability to upsell products to customers.

Question 6

You are part of a team project to rearrange a section of the store. A team member suggests an idea that you believe will be inefficient and create a poor customer experience. How should you respond?

Accepted Answer

Acknowledge their contribution and then present your concerns, offering an alternative suggestion for the team to discuss.

Answer

Go along with the idea to avoid causing conflict within the team.

Answer

Tell the team member their idea is bad and explain why your idea is better.

Answer

Immediately escalate the issue to your supervisor and ask them to make the final decision.

A customer is upset because their prescription isn't ready and they are in a hurry.They are becoming increasingly loud at the pharmacy counter.Which of the following actions BEST demonstrates the CVS 'Heart At Work' behaviors?

A customer is upset because their prescription isn't ready and they are in a hurry.
They are becoming increasingly loud at the pharmacy counter.
Which of the following actions BEST demonstrates the CVS 'Heart At Work' behaviors?