CVS - Assessment Company Values and Integrity Questions and Answers

Question 1

You find a customer's wallet in an aisle containing a significant amount of cash and credit cards. What is the most appropriate action to take, reflecting CVS's value of Integrity?

Accepted Answer

Immediately turn it in to the store manager or leader on duty according to store policy.

Answer

Look for an ID to try and call the customer directly.

Answer

Leave it where you found it, as the customer will likely retrace their steps.

Answer

Hold onto it in your pocket in case the customer comes back and asks you personally.

Question 2

A vendor who stocks products in your store offers you a personal gift card as a 'thank you' for always keeping their display area neat. According to the CVS Code of Conduct, what is the most ethical response?

Accepted Answer

Thank the vendor but politely decline, explaining that company policy prohibits accepting personal gifts.

Answer

Accept the gift card but don't tell your manager.

Answer

Tell the vendor to give the gift card to your manager instead.

Answer

Accept the gift and share it with your coworkers.

Question 3

Which of the following actions best demonstrates the CVS value of 'Accountability'?

Accepted Answer

Notifying the pharmacist immediately after realizing you miscounted a non-controlled medication in a prescription fill.

Answer

Suggesting a new way to organize the stockroom to the manager.

Answer

Blaming a coworker for a mistake made on a shared task.

Answer

Completing your assigned tasks quietly and avoiding interaction with others.

Question 4

While working, a neighbor approaches you and asks if another person from the neighborhood has picked up their heart medication, explaining they are just trying to be helpful. How should you respond?

Accepted Answer

Politely state that due to patient privacy laws, you cannot share any customer's information and suggest they contact the person directly.

Answer

Give a general answer like, 'I think I saw them earlier.'

Answer

Tell them you can check the system for them quickly.

Answer

Tell your neighbor to wait while you ask the pharmacist for permission to share the information.

Question 5

The 'Heart At Work' behaviors are a key part of the CVS Health culture. What is their primary purpose?

Accepted Answer

To provide a framework for interacting with colleagues and customers that reflects the company's core values.

Answer

To outline the specific steps for qualifying for annual raises and performance bonuses.

Answer

To detail the technical procedures for pharmacy tasks like inventory management and insurance claims.

Answer

To list the daily and weekly sales goals that store teams are expected to achieve.

Question 6

Which of the following is NOT one of CVS Health's stated core values?

Accepted Answer

Competition

Answer

Innovation

Answer

Collaboration

Answer

Integrity

You find a customer's wallet in an aisle containing a significant amount of cash and credit cards.What is the most appropriate action to take, reflecting CVS's value of Integrity?

You find a customer's wallet in an aisle containing a significant amount of cash and credit cards.
What is the most appropriate action to take, reflecting CVS's value of Integrity?