CVS Cheat Sheet 2026

The 30 highest-yield CVS facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. During a shift, two coworkers get into an argument that disrupts store operations. As a lead, what do you do? → Separate the coworkers, calm the situation, and notify management
2. Your register is $20 short at the end of your shift. You believe you may have accidentally given a customer too much change earlier. What do you do? → Report the shortage to your manager and explain what may have happened
3. If CVS needs to maintain a minimum in-stock rate of 95% and has 400 SKUs, what is the maximum number of SKUs that can be out of stock? → 20
4. A customer asks about the CVS Minute Clinic. Which service does Minute Clinic provide? → Walk-in treatment for minor illnesses, vaccinations, and health screenings
5. Which best describes CVS Health's non-retaliation policy? → Employees who report concerns in good faith are protected from retaliation
6. Which of the following best describes CVS's policy on social media use by colleagues? → Colleagues must not disclose confidential CVS information on personal social media
7. When handling a fraudulent prescription, what is the FIRST thing a pharmacy associate should do? → Calmly tell the customer there will be a delay and immediately notify the pharmacist
8. Which of the following situations would most likely require a colleague to disclose a potential conflict of interest at CVS? → A colleague's family member owns a business that supplies products to CVS
9. A controlled substance prescription is presented with a DEA number. What does the DEA number verify? → That the prescriber is authorized to prescribe controlled substances
10. A longtime customer asks you to bend the rules on a store policy as a personal favor. How do you respond? → Politely decline and explain the policy applies to all customers equally
11. What does the abbreviation 'DAW' mean on a prescription, and how does it affect the technician's dispensing process? → Dispense as written — the brand name drug must be dispensed, not a generic substitute
12. A patient requests an accounting of disclosures of their PHI. Which disclosures are included in this accounting? → Disclosures made without the patient's authorization, except those for TPO
13. When a CVS colleague accepts an expensive gift from a pharmaceutical vendor, this likely violates which principle? → Gift and entertainment policy related to conflicts of interest
14. You are asked to do a task you have never done before. What is the most appropriate response? → Ask for guidance, attempt the task with care, and ask questions as needed
15. A minor asks you to purchase tobacco products on their behalf, offering you money to buy it. What is your response? → Decline firmly and explain that you cannot purchase age-restricted products for minors
16. Which of the following is NOT a typical duty of a pharmacy technician at CVS? → Counseling patients on drug interactions
17. Which of the following behaviors shows a strong commitment to customer service? → Anticipating customer needs and addressing them before being asked
18. Which of the following is considered a HIPAA-covered entity? → A health insurance plan that pays prescription claims
19. Which practice best prevents a medication mix-up when filling multiple prescriptions at once? → Keep each patient's prescriptions physically separated at all times
20. Which of the following best describes an 'auxiliary label' on a prescription bottle? → A supplemental colored sticker with specific warnings (e.g., 'Take with food')
21. A product on clearance is marked down 60% from its original $24.99 price. A customer also has a $2 off coupon. What is the final price? → $7.99
22. Recommends that people should consider themselves "caught against their will" if they have used all practical steps to avoid it. → COC Article 2
23. Some blood returns to the heart because the valve does not completely seal. → Regurgitation
24. You are the only staff member available when a line of impatient customers forms. What should you do? → Work steadily and accurately while calling for backup assistance
25. A CVS colleague receives a shipment but notices one box is damaged and some products appear compromised. What should the colleague do? → Refuse the damaged items and document the discrepancy on the delivery receipt
26. A pharmacy technician accidentally drops and breaks a vial of chemotherapy medication. What is the most important immediate action? → Alert staff, clear the area, and follow the pharmacy's hazardous spill protocol
27. A CVS planogram calls for 4 facings of a product on a shelf with 36 inches of space. Each product is 3 inches wide. How many units fit in one row? → 12
28. You disagree with a scheduling decision made by your store manager. What is the most professional response? → Request a private meeting to discuss your concerns respectfully
29. A CVS colleague receives a request for patient data from a third party claiming to be a research organization. What should the colleague do? → Follow CVS's data sharing protocols and verify authorization before releasing any data
30. What does CVS's Code of Conduct say about reporting suspected violations? → All colleagues have a responsibility to report known or suspected violations