CVS Data Accuracy and Detail 2

Question 1

A prescription label shows the patient's date of birth as 04/15/1982, but the insurance record shows 04/51/1982. What is the correct first step?

Accepted Answer

Flag the discrepancy and verify the correct date of birth before processing

Answer

Any mismatch in patient identifying information must be verified before processing to prevent errors that could affect patient safety or insurance claims.

Question 2

When entering a new prescription, you notice the quantity written is '30' but the directions say 'take 2 tablets twice daily for 30 days.' What quantity should be dispensed?

Accepted Answer

60 tablets based on the directions

Answer

The directions indicate 4 tablets per day for 30 days, equaling 120 tablets, but 2 twice daily for 30 days equals 120; however, 'take 2 tablets twice daily' = 4/day × 30 days = 120, but the directions say 2 twice daily = 4/day × 30 = 120 — reconcile by calculating from directions (120) rather than accepting the written '30' without clarification from the prescriber.

Question 3

A team member asks you to quickly scan a shelf label audit sheet for errors. Which type of error would be most critical to catch?

Accepted Answer

A drug name misspelled on a prescription bottle label

Answer

Misspelled drug names on prescription labels are a patient safety issue, making them the highest priority to identify and correct.

Question 4

You are reviewing inventory counts and notice the system shows 48 units on hand, but your physical count yields 52. What should you do?

Accepted Answer

Record 52 as the corrected count and document the discrepancy

Answer

Physical counts are the ground truth; the corrected count should be recorded and the discrepancy documented for investigation.

Question 5

A customer's ExtraCare card number is entered as 4739201856, but the system cannot find the account. The customer says it might be 4739201865. What is the best approach?

Accepted Answer

Try the alternate number and verify with another identifier such as phone number

Answer

Trying the alternate number and confirming with a secondary identifier ensures the correct account is located without skipping benefits the customer is entitled to.

CVS - Assessment Practice Test

CVS - Assessment Practice Test

CVS Data Accuracy and Detail 2