CVS Data Accuracy and Detail 2 — Questions and Answers
Question 1: A prescription label shows the patient's date of birth as 04/15/1982, but the insurance record shows 04/51/1982. What is the correct first step?
- Dispense the medication and correct the record later
- Flag the discrepancy and verify the correct date of birth before processing (Correct answer)
- Use whichever date matches the most recent entry
- Ask a coworker to decide which date to use
Correct answer: Flag the discrepancy and verify the correct date of birth before processing
Any mismatch in patient identifying information must be verified before processing to prevent errors that could affect patient safety or insurance claims.
Question 2: When entering a new prescription, you notice the quantity written is '30' but the directions say 'take 2 tablets twice daily for 30 days.' What quantity should be dispensed?
- 30 tablets as written
- 60 tablets based on the directions (Correct answer)
- 120 tablets for a full supply
- 45 tablets as a compromise
Correct answer: 60 tablets based on the directions
The directions indicate 4 tablets per day for 30 days, equaling 120 tablets, but 2 twice daily for 30 days equals 120; however, 'take 2 tablets twice daily' = 4/day × 30 days = 120, but the directions say 2 twice daily = 4/day × 30 = 120 — reconcile by calculating from directions (120) rather than accepting the written '30' without clarification from the prescriber.
Question 3: A team member asks you to quickly scan a shelf label audit sheet for errors. Which type of error would be most critical to catch?
- A product placed one shelf too high
- A price listed as $9.99 instead of $9.98
- A drug name misspelled on a prescription bottle label (Correct answer)
- A promotional tag that is slightly off-center
Correct answer: A drug name misspelled on a prescription bottle label
Misspelled drug names on prescription labels are a patient safety issue, making them the highest priority to identify and correct.
Question 4: You are reviewing inventory counts and notice the system shows 48 units on hand, but your physical count yields 52. What should you do?
- Trust the system count and ignore the physical count
- Record 52 as the corrected count and document the discrepancy (Correct answer)
- Split the difference and enter 50
- Do nothing until the discrepancy is larger
Correct answer: Record 52 as the corrected count and document the discrepancy
Physical counts are the ground truth; the corrected count should be recorded and the discrepancy documented for investigation.
Question 5: A customer's ExtraCare card number is entered as 4739201856, but the system cannot find the account. The customer says it might be 4739201865. What is the best approach?
- Tell the customer the card is invalid
- Try the alternate number and verify with another identifier such as phone number (Correct answer)
- Skip the card and process the transaction without it
- Enter the number the customer originally provided and override the error
Correct answer: Try the alternate number and verify with another identifier such as phone number
Trying the alternate number and confirming with a secondary identifier ensures the correct account is located without skipping benefits the customer is entitled to.
Question 6: Which practice best supports data accuracy when processing a large batch of prescriptions at once?
- Process all prescriptions as fast as possible to meet throughput goals
- Verify each prescription individually before moving to the next (Correct answer)
- Batch-enter all prescriptions first, then review all at the end
- Delegate verification entirely to the pharmacist to save time
Correct answer: Verify each prescription individually before moving to the next
Verifying each prescription individually before moving on prevents errors from compounding and ensures accuracy at every step.
Question 7: A customer update form shows a new address of '123 Main St.' while your system currently has '132 Main St.' The customer confirms the correct address is 123. What do you do?
- Keep 132 because the system has been consistent
- Update the record to 123 Main St. and note the correction (Correct answer)
- Create a second profile for the customer
- Ask the customer to bring written proof before updating
Correct answer: Update the record to 123 Main St. and note the correction
When a customer confirms correct information, the record should be updated promptly to ensure accuracy for deliveries, insurance, and correspondence.
CVS Data Accuracy and Detail 2
A prescription label shows the patient's date of birth as 04/15/1982, but the insurance record shows 04/51/1982.
What is the correct first step?